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Vivenu

Full-service ticketing platform for events

Event Hardware Operations Specialist

Shipping & ReceivingConfirmed live in the last 24 hours
Full-timeDüsseldorf, GermanyNo salary listed

About the Job

Requirements

  • Have completed vocational training, such as IT specialist training, IT systems electronics training, or a commercial/logistics qualification combined with strong IT affinity.
  • Have a strong practical interest in IT and hardware, and be comfortable configuring networks, mobile operating systems, scanners, and thermal/card printers.
  • Be willing to perform physical work such as unpacking boxes and assembling devices, and work independently with strong attention to detail in the hardware office.
  • Have resilience and communication skills to remain calm and solution-oriented during high-volume periods and urgent situations.
  • Have excellent German and good English skills, spoken and written.

Responsibilities

  • Ensure ticketing hardware, including scanners, printers, and point-of-sale systems, is scalable, in good condition, and delivered to event sites on time.
  • Prepare, test, unpack, configure, and ship hardware on schedule, and manage the rental and return process.
  • Maintain accurate inventories and tracking tools across device categories, preserve data integrity, and forecast demand peaks using data.
  • Evaluate, test, and implement mobile device management software to automate maintenance and remote access.
  • Provide remote video onboarding and occasional onsite support, and create setup guides and help-center articles.
  • Handle hardware escalation tickets, support customer experience and customer success teams with troubleshooting, provide internal training, and respond calmly to urgent customer issues.
  • Relay customer feedback and hardware defects to Product and Engineering to improve product selection and reliability.
  • Manage large print orders for season-ticket campaigns, from batch printing through shipping.

Desired Qualifications

  • Experience with mobile device management tools such as Jamf, Workspace ONE, or SOTI.
  • Professional experience in IT support, technology logistics, or event hardware.

About the Company

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Vivenu

Full-service ticketing platform for events

Vivenu is a unified ticketing platform for planning, marketing, and analyzing event ticket sales. It helps organizers fully own their ticketing operations, giving them control over revenue and customer data and removing tedious workflows. The product works as a full-service platform that lets users create personalized ticket shops, manage all sales channels and contingents in one place, and use analytics to optimize sales. It differentiates itself by prioritizing ownership and control for organizers, consolidating all ticketing tasks into a single system rather than relying on traditional, fragmented platforms, and supporting events from small scale to very large. Its goal is to disrupt the traditional ticketing market by returning power to event organizers and making the ticketing process easier and more effective, so clients can run their events and increase ticket sales.

Company size
51-200
Company stage
Series B
Total funding
$65.4M
Headquarters
Düsseldorf, Germany
Founded
2018

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