Application Support Engineer

Client & Project: We are seeking a new talent to join the Software Engineering team where you will have the opportunity to collaborate in the project Automation SME. The client is Cross Client, a company that provides diverse services and solutions across multiple industries. Responsibilities: As an Application Support Engineer, you will be responsible for acting as a software detective, providing a dynamic service by identifying and solving issues within multiple components of critical business systems. You are expected to be a subject matter expert, collaborate and manage the team to perform effectively, take responsibility for team decisions, engage with multiple teams, and contribute to key decisions. Providing solutions to problems for your immediate team and across multiple teams is a vital part of this role. Advanced proficiency in Python (Programming Language) is required. Advanced proficiency in Generative AI is recommended. Advanced proficiency in Shell Scripting is suggested. Apply deep technical knowledge to diagnose and resolve complex software issues efficiently. Support and guide team members by sharing expertise and fostering collaborative problem-solving. Contribute to the continuous improvement of support processes and tools to enhance service quality. Engage proactively with stakeholders to understand system impacts and prioritize resolutions. Analyze patterns in incidents to recommend preventive measures and optimize system reliability.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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