Salary Range: 30 to 36.06 (Currency: USD) (Pay period: per-hour-wage)

At IntraFi, we do more than innovate—we empower. Our services help banks provide vital financial access to small businesses, companies, and consumers across the country. With a network of more than 3,000 financial institutions, we help support the institutions that drive our economy, enabling them to fund affordable housing, family farms, and businesses of all sizes. The ability to lend locally strengthens our financial system, and our team plays a direct role in making that possible. It is this greater purpose that brings people to IntraFi and keeps them here.

As the nation’s largest deposit allocation service provider and the inventor of reciprocal deposits, IntraFi has spent over two decades creating dynamic solutions that help financial institutions grow, manage liquidity, and serve their communities. Our impact extends across institutions of all sizes—from community banks to large financial organizations—which enables us to achieve aggressive business growth objectives while helping strengthen the broader financial system. Consistently recognized by American Banker, Washington Post, and Fortune as one of the best places to work, we offer a collaborative, flexible environment where innovation thrives. Join us and be part of a team making a meaningful impact on the industry, on financial institutions, and on the future of financial services.

Your Role

You would be a key member of the IT Help Desk Team, providing technical support to all onsite and remote employees, as well as providing external customer support to customers.

Your Responsibilities

Provide functional IT support to all user levels within IntraFi, as well as exceptional customer service/support to end users/customers of IntraFi’s products and services
Diagnose computer problems, install software, and perform tests on computer equipment and programs
Troubleshoot technical problems over the phone, remotely, and in person
Setup and deploy IT equipment, monitor systems, and perform maintenance

Required Experience, Skills, and Qualifications

Experience with artificial intelligence (AI) tools to optimize workflows, problem-solving, and productivity.
One to three years of progressive experience in a help desk environment
Excellent written and oral communication skills and outstanding interpersonal skills sufficient to effectively promote good working relations with both nontechnical and technical business clients and coworkers
Superior problem-solving capabilities
Ability to multitask within tight deadlines and strong organizational skills
Self-directed and results/goal-oriented
BS or equivalent experience
Background in financial services is beneficial

This position is a hybrid role where the employee must work two full days per week in our office in Arlington, Virginia. For the first 90 days, the employee must work three full days per week in the office.

Employee Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

Opportunities for advancement

Paid time off

Parental leave

Professional development assistance

Referral program

Vision insurance

IntraFi LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, veteran status, disability, or sexual orientation in employment of the provision of services.

IntraFi’s job application process may include online videoconference interviews, in-person interviews, presentations, and computer-based assessments. If you require reasonable accommodation to complete any part of the application process, please contact [email protected].

About the company

IntraFi Network provides cash management solutions for banks, credit unions, and other financial institutions by linking a network of partner banks to offer flexible, secure liquidity management and access to reciprocal deposits. Its services help institutions balance returns, safety, and liquidity while diversifying funding and lowering collateral needs. The company stands out with a network-based model and a focus on reciprocal deposits as an alternative to brokered CDs, along with educational content and an executive community. Its goal is to help financial institutions attract large-dollar relationships, grow fee income, and efficiently manage liquidity.

Company Size

201-500

Company Stage

Debt Financing

Total Funding

$140M

Headquarters

Arlington, Virginia

Founded

2002

Get referred to IntraFi

See people who can refer or advise you

Simplify's Take

What believers are saying

FDIC’s September 2026 rule expanded reciprocal-deposit caps and broadened eligible agent institutions.
Industry reciprocal deposits hit $481 billion on June 30, 2026, boosting demand.
Ninety-nine percent of bankers expect deposit competition to stay elevated through 2027.

What critics are saying

S&P and Moody’s downgraded IntraFi after its August 2025 $2 billion debt deal.
Stablecoins with rewards could drain operating deposits from partner banks within two years.
If tokenized cash wins, IntraFi’s network becomes a regulated relic.

What makes IntraFi unique

IntraFi’s network spans reciprocal deposits, CDARS, and ICS across thousands of banks.
FDIC rules let partner banks place large balances without brokered-deposit treatment.
The platform turns excess cash into fee income while preserving customer bank relationships.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance
Dental Insurance
Life Insurance
401(k) Retirement Plan
401(k) Company Match
Flexible Work Hours
Paid Vacation
Parental Leave
Professional Development Budget
Employee Assistance Program
Employee Discount
Flexible Spending Account

Growth & Insights and Company News

Headcount

6 month growth

17%

1 year growth

17%

2 year growth

17%

Bankers Digest

Oct 15th, 2026

Community Bankers honor IntraFi's Blackwell with 2026 IBAT President's Award.

Community Bankers honor IntraFi's Blackwell with 2026 IBAT President's Award. * October 15, 2026 In September, the Independent Bankers Association of Texas (IBAT) honored Rob Blackwell, chief content officer and head of external affairs at Arlington, Virginia-based IntraFi, with its prestigious IBAT President's Award. The honor is bestowed each year at the sole discretion of President and CEO Christopher Williston to an associate member who goes above and beyond in serving the community banking industry and IBAT. Recipients also demonstrate consistent and passionate support for the community banking industry overall. Blackwell has been with IntraFi since 2020. In addition to serving as chief content officer, he is the host of the company's Banking with Interest podcast, which features lawmakers, regulators, bank executives, journalists and others discussing the most important issues in banking policy. He is also a frequent moderator and speaker at banking conferences and currently serves as vice chancellor of the Exchequer Club. Blackwell previously served as the editor-in-chief of American Banker magazine and covered financial services as a journalist for nearly two decades. During his tenure at American Banker, the publication won more than a dozen major journalism awards, including its first Grand Neal Award. In 2017, Blackwell was awarded the Timothy White Award, which recognizes journalists who display "extraordinary courage, integrity and passion." He has also written two novels with Kindle Press: The Forest of Forever and The Pretender. Blackwell has appeared on NPR, the BBC, CNBC, Fox Business and C-SPAN as an expert on financial regulatory policy. He received his BA degree from The College of William & Mary and also studied at the University of St Andrews in Scotland. Share the news:

TechStartups

Aug 11th, 2025

Top Startup and Tech Funding News - August 11, 2025

IntraFi, a Washington, D.C.-based fintech known for its bank deposit network, secured $2 billion through a leveraged loan transaction orchestrated by Wall Street banks.

Bloomberg

Aug 11th, 2025

Banks Score Win With $2 Billion Debt Deal for FinTech IntraFi

Financial technology firm IntraFi raised more than $2 billion in the leveraged loan market, marking a win for Wall Street banks against private credit firms, which had discussed providing a debt package in recent months.

Independent Community Bankers of America

Mar 24th, 2025

ICBA and IntraFi Mark 20th Anniversary Serving Community Banks

Washington, D.C. (March 24, 2025) - The Independent Community Bankers of America (ICBA) today announced the 20th anniversary of its strategic relationship with IntraFi.

PYMNTS

Jan 23rd, 2025

Check, Please? The Costly Hangover Of Paper Payments

What keeps paper checks alive in the digital age? Despite their declining popularity for personal transactions, checks still account for nearly 40% of U.S. B2B payment volume. In fact, 68% of companies relied on checks for B2B payments in 2023, and 70% of businesses stated they have no plans to discontinue their use in the next two years. However, this persistence comes with a hefty price. Check fraud is rising, costing businesses an estimated $24 billion in 2023 — nearly double the amount recorded five years ago. Fraudsters target checks because they are easy to intercept, alter or counterfeit

IntraFi

Help Desk Technician

About the job