IT Support Technician
Serverfarm
IT Support Technician
Serverfarm
Acquires, monetizes, and manages data centers
Salary Range: 25 to 35 (Currency: USD) (Pay period: per-hour-wage)
Provide support for desktop and mobile systems including Windows 11, macOS, iOS, Android and various applications.
Assist with the device lifecycle from procurement and reissuance through to retirement, with secure data handling throughout the process in line with company standards.
Experience administering Microsoft 365, including Entra, SharePoint, Defender, Exchange and Teams.
Experience deploying NinjaOne and Intune for device and application management.
Maintain endpoint security policies using Microsoft Defender.
Support and troubleshoot productivity tools such as Microsoft Office.
Assist with the deployment and support of specialised software including AutoCAD and Bluebeam.
Assist with service requests and incidents through Freshservice, ensuring timely resolution and excellent customer service.
Perform software installations, updates, and patch management across desktop environments.
Collaborate with other teams to implement and enforce IT policies and procedures.
Train end users on best practices and new technologies.
Contribute to compliance efforts.
Document processes and maintain accurate records of desktop configurations and changes.
Work in collaboration with the People Team to complete employee onboarding and offboarding events.
Acquires, monetizes, and manages data centers
ServerFarm provides data center capacity as a service, owning and operating data centers and leasing capacity to customers as a managed service. Its offering works by acquiring data center properties and, through its InCommand software for remote management, enabling customers to consume IT infrastructure like a utility rather than owning capital-intensive facilities. The company differentiates itself through an asset-backed, real estate–driven model that scales via acquisitions (e.g., 5NINES Global Holdings) and strategic partnerships, giving it a global footprint across North America, Europe, and Israel, with an integrated approach to owning facilities and delivering managed services. Its goal is to grow a portfolio of modern, high-capacity data centers to meet rising demand for digital infrastructure, supported by partnerships with large investors (such as Manulife Investment Management) to accelerate expansion.
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