Duty Manager

Job Description

What is in it for you:

• Meals, uniform and accommodation are provided. Free public transportation in the city. 
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities.

What you will be doing:

• Personally welcome and escort VIP guests, ensure VIP room inspections with Housekeeping.
• Maintain and regularly update guest profiles; ensure guest needs are anticipated and fulfilled.
• Liaise with all departments to ensure smooth and coordinated operations.
• Handle guest inquiries and complaints tactfully, ensuring timely follow-up and resolution.
• Champion of the loyalty program among the guests and knows all its benefits.
• Oversee the hotel operations, ensuring accessibility, safety, and guest comfort.
• Conduct Night Audit processes and ensure compliance with hotel standards.
• Review rate variances, billing instructions, and guest credit to ensure revenue control and accuracy.
• Communicate key operational updates and guest feedback to the Rooms Division Manager.
• Maintain knowledge of hotel facilities, F&B outlets, and emergency procedures.

Qualifications

Your experience and skills include:

• Proficient in Bahasa Indonesia and English.
• Minimum of 1 year experience in a similar position in an international brand. Remote area work experience is preferred.
• First Aid/CPR certification is an advantage.
• Hands-on, exceptional communication and interpersonal skills..
• A confident and proactive problem-solver with strong conflict resolution skills.
• Working knowledge of front office, concierge and night audit preparations as well as MS programs and OPERA Cloud system.
• Excellent time management and multitasking skills in a fast-paced service environment.
• Flexible with working hours and ability to work with tight deadlines.
• Physical ability to lift moderate weight, stand and walk for extended periods of time.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.