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ChenMed

High-touch primary care for underserved seniors

Medical Assistant

Clinical Support & Patient AdministrationPosted on Nov 11
Full-timeWest Park, FL, USA

About the Job

Requirements

  • Knowledge of medical products, terminology, services, standards, policies, and procedures.
  • Strong interpersonal and customer service skills for working compassionately with patients and families.
  • Oral and written communication, time management, and organizational skills.
  • Ability to collaborate with physicians, other clinicians, leaders, and staff.
  • Ability to resolve patient problems and support team goals.
  • Basic phone and computer operation skills.
  • Attention to detail to ensure accurate reports and data.
  • Ability to maintain organized systems that support timely patient flow.
  • Ability to remain calm in busy or stressful situations.
  • Proficiency in Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
  • Ability and willingness to travel to local centers as needed for coverage.
  • Spoken and written fluency in English.
  • Flexibility to work evenings, weekends, and/or holidays as needed.
  • High school diploma or GED required.
  • Graduation from a nationally accredited program in Medical Assistant, Patient Care Technician, Emergency Medical Technician, or Paramedic is required.
  • At least one year of work experience as a Medical Assistant, Patient Care Technician, EMT, or Paramedic is required.
  • BLS for Healthcare Providers is required.

Responsibilities

  • Measure and record patient vital signs, interviews, and medical histories.
  • Catalog and communicate patient needs to the PCP, clinician, specialist, and/or other clinical personnel.
  • Prepare patients for examinations, perform routine screening tests, assist physicians with examinations, and explain treatment procedures and physicians’ instructions to patients.
  • Observe patients and report changes in their conditions to the PCP, clinician, specialist, and/or other clinical personnel.
  • Perform non-critical medical and therapeutic procedures based on medical instructions; collect phlebotomy and other laboratory specimens; and perform basic waived laboratory tests.
  • Prepare and administer medications; change dressings; apply bandages; remove sutures; and perform other first-aid procedures, using CPR skills when necessary, under physician supervision.
  • Maintain supplies and equipment, stock and sterilize instruments, follow OSHA safety standards, and document accurately, legally, and ethically.
  • Process patient phone messages, return calls, route messages to team members as appropriate, and call patients to obtain and relay pertinent information to physicians.
  • With physician approval and authorization, call prescriptions in to pharmacies; communicate using appropriate medical terminology; follow legal and ethical professional conduct; and, when authorized, use the ChenMed Rx system to support physician medication dispensing.
  • Provide health coaching to a defined patient group to support healthy lifestyle choices and follow up with coached patients through weekly calls.
  • Perform other duties as assigned and modified at the manager’s discretion.

Desired Qualifications

  • Bilingual candidates are strongly encouraged to apply.
  • Experience working with geriatric patients is a plus.
  • EMR system experience is preferred.

About the Company

ChenMed

High-touch primary care for underserved seniors

ChenMed provides primary care for underserved, moderate-to-low-income seniors with complex chronic diseases through a network of 100+ centers across 15 states. Its high-touch, preventive primary care model emphasizes longer visits and closer patient relationships, enabled by a lower doctor-patient ratio and physician-led operations. This approach distinguishes it from typical primary care providers by offering more time per patient, personalized care, and a mission-driven culture. ChenMed aims to improve health outcomes and lives by delivering accessible, patient-centered care while transforming how care is delivered to needy seniors.

Company size
1,001-5,000
Company stage
Grant
Total funding
$300K
Headquarters
Miami Gardens, FL
Founded
1985

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