Maintenance Supervisor

Description

Summer Street Apartments is redefining supportive housing in New England. Opened in October 2025, this state-of-the-art community features 176 one-bedroom apartments and is the largest permanent supportive housing apartment building in New England.

Designed with innovation and sustainability at its core, the building operates as a net-zero facility powered by solar and wind energy. Residents enjoy modern, energy-efficient apartments equipped with independent HVAC systems, dedicated airflow, and individual climate controls.

As our Maintenance Supervisor, you will have the opportunity to lead maintenance operations in a cutting-edge property while helping create a safe, welcoming, and well-maintained home for residents. This is a chance to be part of a mission-driven team, work in a technologically advanced facility, and make a lasting impact on the community we serve.

We are looking for an experienced maintenance professional  who takes pride in excellence, leadership, problem-solving, and customer service.  You do not need to know everything on day one!   We value people who bring strong technical fundamentals, sound judgement, a willingness to learn, and the ability to grow into greater responsibility.  Experience across every building system is helpful, but a strong candidate with transferable skills and the desire to develop additional expertise is encouraged to apply.

Reports to: Facilities Director

Purpose of Position: Responsible for the safe maintenance, repair or replacement of properties equipment and systems to ensure quality, while supporting the policies, goals and objectives of the organization.  The maintenance supervisor provides hands-on technical support while helping lead, organize and develop the maintenance team.

Essential Duties and Responsibilities:

• Advocates for the mission of the organization and upholds the agencies values.

• Helps plan, implements, and manage the properties maintenance programs based on best practices in the housing industry, with an emphasis on planning/scheduling and preventive/predictive maintenance. This is a hands-on position.

• On-call 24/7 when required.

• Adhere to performance standards as documented in the Management Plan.

• Monitors the use and inventories of spare parts, maintenance supplies and equipment and reordering when necessary.

• Maintains and repairs maintenance shop equipment.

• Prepares reports, analyzes data, and makes recommendations for improving operations and solving maintenance-related      problems.

• Supervises property maintenance personnel.

• Ensures that maintenance technicians are adequately trained, equipped, and motivated so that the maintenance program can be accomplished in a safe, timely, and cost-effective manner.

• Works closely and communicates regularly with the Housing Department.

• Communicates regularly with all maintenance technicians, both individually and as a group, to ensure good two-way communication.

• Conducts employee reviews based on job description to determine competency, knowledge, and contribution of the maintenance technicians.

• Assist with interviewing, hiring, and training maintenance employees, planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; and addressing complaints and resolving problems.

• Maintains and updates operating and training manuals for the maintenance department.

• Reviews the operation of the utility equipment and systems, to minimize unplanned downtime, solve problems in a timely manner, and to identify opportunities for improvement.

• Maintains safety, health, and environmental policies and procedures.

• Ensures city, state, and federal regulations relating to the maintenance department are always met.

• Implements programs and procedures required to ensure building cleanliness.

• Other duties as assigned

Requirements

• Experience and Education:
• Associates degree in a related technical field or certificate or diploma from trade school in a related field; equivalent hands-on experience may also be considered
• Experience in maintenance/operations, facilities operation, skilled trades, property maintenance or a related field.
• Supervisory or lead experience is preferred, but candidates who have demonstrated leadership, initative, and the ability to take on increasing responsibility are encouraged to apply.
• Experience with several of the following is helpful: electrical, plumbing, HVAC, boilers, carpentry, painting, building systems or general facilities maintenance.
• A strong foundation in one or more building trades, combined with the ability and willingness to learn additional systems, will be considered.

Knowledge, Skills and Abilities:

We are looking for someone who can grow into the full scope of this position. The successful candidate will demonstrate;

• Strong mechanical aptitude an practical problem solving skills.
• The ability to diagnose problems, determine appropriate solutions and know when to seek additional expertise.
• A willingness to learn unfamiliar building systems, equipment, technology and regulations.
• The ability to support and motivate maintenance staff.
• Good organizational skills and the ability to prioritize work when conditions and priorities change.
• Strong communication and customer service skills.
• The ability to work respectfully and effectively with a diverse population.
• A commitment to safety, quality, accountability, and teamwork.
• Initiative and a willingness to take ownership of responsibilities.
• Basic proficiency with officer computer software, including email, word processing, and spreadsheets.
• Valid Rhode Island driver's license.
• Ability to ear approved safety footwear that conforms to applicable safety standards.

If you meet many-but not necessarily all- of the qualifications above and believe you have the skills, experience, and motivation to grow into the role, we encourage you to apply.

Physical Demands and Work Environments: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essentials function of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: Sitting, walking, lifting up to 50 pounds, reaching, carrying, speaking, listening, climbing stairs, ladders, etc.

• Work environment: Ability to work in an environment in which the job is performed, especially any unique conditions outside a normal office environment, such as working in hot, cold, dusty, etc. conditions.

Equal Opportunity Employer
Crossroads is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Recovery Friendly Workplace
Crossroads is committed to creating a healthy, safe, and stigma-free work environment for those employees impacted by addiction and is a proud participant in RI Governor’s Recovery Friendly Workplace Initiative. https://recoveryfriendlyri.com/about/