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Monarch

Behavioral health and substance use treatment

Patient Services Specialist - Behavioral Health

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-time$17

About the Job

Requirements

  • A high school diploma is required.
  • Familiarity with scheduling systems and electronic medical records is required.
  • Experience in healthcare front office or customer service is listed as not required; one to two years is noted.
  • Understanding of insurance verification and billing processes is listed as not required.
  • Demonstrate customer service and empathy with a patient-centered mindset.
  • Communicate effectively by phone and in person.
  • Multitask in a fast-paced environment.
  • Pay attention to detail, especially with insurance and billing data.
  • Have basic knowledge of medical terminology and electronic medical record systems.

Responsibilities

  • Greet patients and visitors professionally and welcomingly.
  • Check patients in and out of appointments.
  • Verify patient identity, demographics, and insurance information.
  • Ensure registration and consent forms are completed accurately.
  • Schedule, confirm, and reschedule appointments.
  • Manage clinical staff calendars to optimize access and reduce scheduling gaps.
  • Coordinate referrals and follow-up.
  • Answer incoming calls and respond to inquiries about appointments, services, directions, and related matters.
  • Route calls and messages to clinical staff appropriately.
  • Provide clear, basic information about procedures, services, and next steps.
  • Collect co-pays and outstanding balances at the point of service.
  • Explain financial responsibilities to patients.
  • Verify insurance coverage and assist with billing questions.
  • Maintain and update electronic health records and electronic medical records.
  • Create and organize patient charts and documentation.
  • Keep records accurate, complete, and compliant with privacy regulations including HIPAA.
  • Serve as a liaison between patients and clinical staff.
  • Notify clinical staff when patients arrive.
  • Support smooth patient flow throughout the clinic.
  • Address patient concerns or complaints professionally and escalate issues appropriately when needed.
  • Collect basic vitals and complete urine drug screens in the absence of nursing staff as needed.
  • Support operations at locations outside the primary worksite as needed to meet business and patient-care needs.
  • Work beyond regularly scheduled hours, including after 5:00 p.m., as needed to support patient care and clinic operations.
  • Manage front-desk operations, including filing, faxing, and scanning.
  • Maintain a clean, organized reception and lobby area through daily or weekly cleaning and reset.
  • Perform other assigned clerical duties.

About the Company

Monarch

Behavioral health and substance use treatment

Monarch NC provides behavioral health services across North Carolina, including mental health and substance use treatment. They offer telehealth, crisis intervention, urgent care, and outpatient programs to deliver personalized care. Care is coordinated across multiple locations and access modes—clinic visits, remote telehealth, and crisis response—followed by structured outpatient support. Their goal is to improve tomorrow for clients by tailoring care and matching the right level of care to support recovery and mental health.

Company size
1,001-5,000
Company stage
Series A
Total funding
$23.9M
Headquarters
Albemarle, NC
Founded
1958

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