Full-Time
Sales/Client Support Representative
Updated on 9/3/2026
Gentell
51-200 employees
Vertically-integrated wound care product manufacturer
No salary listed
Newtown, PA, USA
In Person
 Customer Experience & Support (1) |
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- Good analytical & organizational skills, able to make sound decisions utilizing the data on hand.
- Strong verbal and written communication skills, including telephone and email etiquette.
- Dedication to customer service and satisfaction. Ability to respond effectively to time-sensitive requests, inquiries, and complaints.
- Attention to detail and the ability to prioritize, multi-task, and manage productivity.
- Ability to interface effectively with all departments to foster a success-oriented, deadline driven organization.
- Ability to gain knowledge of an extensive product line.
- Ability to self-teach and problem-solve to address customer questions and needs.
- Proficient in MS Office, especially Outlook, Excel, and Word.
- Outstanding phone and email etiquette.
- Familiarity with accounts receivable software.
- High School Graduate or Equivalent
- 3+ years of experience in customer service, sales support, or finance/accounting
- Order intake and processing
- Customer interaction by phone, such as answering inquiries on product details, pricing, and availability
- Build up new business by pursuing inquiries from potential customers
- Order tracking and coordination of invoicing
- New customer account setup and management
- Payables support and management of collections
- Monthly billing cycle management
- Inventory monitoring
- Ordering of products
- Coordination with Production Team on product demand and production schedule
- Coordination with Shipping and Receiving Team on fulfillment of orders
- Other sales support and administrative duties as assigned
- Brightree billing and QuickBooks experience is a plus.
- Background in pharmaceuticals, Durable Medical Equipment, or medical supplies is a plus.
- Fluency in Spanish a plus
Gentell is a vertically integrated wound care company that develops and manufactures a broad range of products for hospitals, nursing homes, hospices and other settings, including traditional and advanced dressings, skin-protection products, and related supplies, with production facilities in the US, Canada and China and clinical specialists across North America. Its products manage moisture, protect wounds, support healing and prevent infection through a mix of materials like hydrogels, foams, collagens, alginates and gauzes. It differentiates itself with end-to-end control via vertical integration and a nationwide network of clinical specialists who guide treatment and educate on proper use. Its goal is to provide effective, affordable wound care solutions and hands-on support to improve patient outcomes across care settings.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Bristol, Virginia
Founded
1994
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Simplify's Take
What believers are saying
- Gentell completed First Honey on July 26, 2026, entering 9,000 retail doors.
- ISG acquisition lifted nursing-home market share roughly 12%, expanding Medicare Part B distribution.
- FASTCARE 2.0 and AI wound analytics deepen customer lock-in and data advantage.
What critics are saying
- 2020 FDA registration recalls exposed quality-system weaknesses and regulatory execution risk.
- First Water v. Gentell continues in New York federal court, creating contract and distraction costs.
- Integrating ISG, ManukaMed, Casex, and First Honey strains management and raises execution risk.
What makes Gentell unique
- Gentell combines wound care, nutrition, and consumer honey products under one platform.
- It controls reimbursable honey-based wound dressings through ManukaMed and First Honey.
- Its vertically integrated manufacturing spans five continents, strengthening supply and margin control.
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Benefits
Professional Development Budget
Company News
Harpeth Capital advises First Honey on sale to Gentell. News and Articles Transactions July 21, 2026 Harpeth Capital is pleased to announce that it served as exclusive financial advisor to Nashville-based First Honey, LLC ("First Honey" or the "Company") in connection with its sale to Gentell, a leading manufacturer of advanced wound care products. Co-founded by Jonathan "Jono" Scarlett and Sarah Scarlett, First Honey is a consumer health and wellness company built around medical-grade Manuka honey. The Company's product portfolio includes ointments, creams, first aid, and skin care products made with high-potency Manuka honey. First Honey products are sold in more than 9,000 retail locations across the United States, including Whole Foods, Sprouts Farmers Market, and CVS, as well as through leading online retailers, including Amazon, Walmart, and firsthoney.com. "Building First Honey has been the privilege of a lifetime, and finding the right home for the brand mattered deeply to Sarah and me," said Jono Scarlett, Co-Founder of First Honey. "Chuck and the Harpeth team were trusted advisors from the initial founding of the business, and their counsel was invaluable. Gentell shares our belief in the power of Manuka honey, and I'm confident the brand will thrive on their platform." "We are pleased to have advised Jono and Sarah on this transaction," said Chuck Byrge, CEO of Harpeth Capital. "Jono and Sarah built First Honey from an idea into a nationally distributed brand with real staying power on the shelf. Gentell is a natural fit, combining First Honey's consumer reach with Gentell's clinical wound care expertise, and we look forward to watching the brand's next chapter." Smith Hulsey served as legal advisor to First Honey.
Gentell, the largest vertically integrated wound care company, has acquired Innovative Supply Group (ISG), a leading Medicare Part B supplier of medical tube devices to North American nursing homes. Financial terms were not disclosed. ISG will operate as Gentell Nutritional Services, with Michael Lebovics, formerly ISG's president, leading the division. Gentell currently serves over 30% of the estimated 15,000 US nursing homes with wound care supplies. The acquisition is expected to expand its market share by approximately 12%. This marks Gentell's third acquisition in 12 months, following purchases of New Zealand-based Manukamed and Paraguay-Brazil manufacturer Casex. The company now operates manufacturing facilities across five continents and has increasingly focused on linking nutrition to wound care for improved healing outcomes.
Gentell, led by CEO David Navazio, has acquired New Zealand-based ManukaMed, a manufacturer of honey-based wound dressings. This acquisition allows Gentell to control the only honey-based wound care product reimbursable by Medicare and other U.S. insurance organizations. ManukaMed's patented medical-grade honey blend is proven effective for healing venous ulcers, pressure ulcers, and chronic wounds.
Gentell, the world's largest vertically integrated wound care company, has expanded its global presence by acquiring Casex, a leading Latin American manufacturer of ostomy and wound care products. Announced by Gentell's President and CEO, David Navazio, on June 5, 2025, the acquisition will see Casex rebranded under the Gentell name, enhancing Gentell's distribution capabilities in Latin America.
Gentell unveils ai-powered Wound Care management system.