Hotel Guest Services·Confirmed live in the last 24 hours·
Full-timeSantorini, Greece
About the Job
Requirements
Previous experience in a porter, bell attendant, guest service, or similar hospitality position is advantageous.
Previous experience within a luxury hotel, resort, or high-end hospitality environment is an asset.
Fluency in English is required; additional languages are an asset.
Applicants must be physically fit and comfortable handling luggage and assisting guests across the property.
Applicants must be comfortable with frequent walking and navigating stairs, uneven paths, and different property levels in the Santorini Caldera setting.
A valid driving license is advantageous.
Applicants should have a strong understanding of luxury hospitality and guest service standards.
Applicants should have excellent communication and interpersonal skills and a warm, polite, guest-oriented approach.
Applicants should maintain a professional appearance and a positive, welcoming attitude.
Applicants should be able to provide discreet, attentive, and personalized service to guests.
Applicants should have good organizational skills and attention to detail.
Applicants should be able to work effectively as part of a professional and collaborative team.
Applicants should remain calm and professional during busy periods and adapt to changing guest needs.
Responsibilities
Welcome and assist guests upon arrival and departure, providing a warm, professional, and personalized experience.
Assist guests with luggage during arrival, departure, room changes, and transfers within the property.
Escort guests to their rooms and assist with luggage, directions, and general property information.
Handle guest luggage carefully and ensure it is securely stored and delivered promptly.
Assist the Front Office and Guest Relations teams with guest requests and daily operational needs.
Provide information about hotel facilities, services, restaurants, and local points of interest when required.
Assist with transportation arrangements and coordinate with drivers or other departments when required.
Maintain the entrance, lobby, luggage areas, and guest arrival areas to high standards.
Assist with the movement and delivery of guest items, amenities, packages, and other hotel materials as required.
Support special guest requests, VIP arrivals, and personalized services.
Communicate guest preferences, requests, or concerns promptly to the relevant department.
Ensure a smooth and professional flow of guests and luggage throughout the property.
Handle guest feedback and service requests professionally, empathetically, and discreetly, escalating matters to the appropriate manager when necessary.
Comply with company standards, health and safety procedures, and security policies.
Maintain a professional appearance and represent the values and standards of the property.
Work closely with Front Office, Guest Relations, Housekeeping, Engineering, and other departments to ensure seamless guest service.
Perform additional duties as assigned by the Front Office Manager, Guest Relations Manager, or relevant department leadership.
Desired Qualifications
Additional languages are considered an asset.
Previous experience in a porter, bell attendant, guest service, or similar hospitality position is considered an advantage.
Previous experience within a luxury hotel, resort, or high-end hospitality environment is considered an asset.
A valid driving license is considered an advantage.
Sandblu Group is currently in search of: Porter
Crafting the Future of Luxury Hospitality in Santorini, we are the team behind one of Greece's most exciting and rapidly growing luxury hospitality group. Our expanding collection includes the award-winning Sandblu Resort, the first LXR Hotels & Resorts property by Hilton in Greece, Blu Syllogi, a carefully curated handpicked fashion collection, the iconic Blu Restaurant overlooking Santorini's breathtaking Caldera, Inspire Luxury Villas, and the upcoming luxury developments Heliotopos Luxury Caldera Suites & Restaurant, and a new beachfront destination.
At Sandblu, we are redefining ultra-luxury hospitality through excellence, innovation, and genuine Greek hospitality. As one of the few LXR Hotels & Resorts in Europe, we are proud to introduce a new benchmark of luxury to Greece while creating exceptional destinations where unforgettable guest experiences begin with outstanding people.
This opportunity forms part of the launch of our upcoming exciting project, a luxury sister property & restaurant located on the Santorini Caldera. As a new addition to our portfolio, this concept will offer a distinctive expression of luxury hospitality and gastronomy, shaped by its exceptional setting and the unique character of Santorini, while providing an opportunity to contribute to the creation of a truly exceptional destination.
Welcome and assist guests upon arrival and departure, providing a warm, professional, and personalized experience.
Assist guests with luggage during arrival, departure, room changes, and transfers within the property.
Escort guests to their rooms and provide assistance with luggage, directions, and general information about the property.
Handle guest luggage carefully and ensure it is securely stored and delivered in a timely manner.
Assist the Front Office and Guest Relations teams with guest requests and daily operational needs.
Provide information about hotel facilities, services, restaurants, and local points of interest when required.
Assist with transportation arrangements and coordinate with drivers or other departments when required.
Maintain the entrance, lobby, luggage areas, and guest arrival areas to impeccable standards.
Assist with the movement and delivery of guest items, amenities, packages, and other hotel materials as required.
Support the team with special guest requests, VIP arrivals, and personalized services.
Communicate guest preferences, requests, or concerns promptly to the relevant department.
Ensure a smooth and professional flow of guests and luggage throughout the property.
Handle guest feedback and service requests with professionalism, empathy, and discretion, escalating matters to the appropriate manager when necessary.
Ensure compliance with company standards, health and safety procedures, and security policies at all times.
Maintain a professional appearance and consistently represent the values and standards of the property.
Work closely with Front Office, Guest Relations, Housekeeping, Engineering, and other departments to ensure seamless guest service.
Contribute to a positive, collaborative, and professional team culture.
Perform additional duties and responsibilities as assigned by the Front Office Manager, Guest Relations Manager, or relevant department leadership
Requirements
Previous experience in a porter, bell attendant, guest service, or similar hospitality position is considered an advantage.
Previous experience within a luxury hotel, resort, or high-end hospitality environment will be considered an asset.
Excellent communication and interpersonal skills, with a warm, polite, and guest-oriented approach.
Professional appearance and a positive, welcoming attitude.
Ability to provide discreet, attentive, and personalized service to guests.
Good organizational skills and attention to detail.
Ability to work effectively as part of a professional and collaborative team.
Ability to remain calm and professional during busy periods and adapt to changing guest needs.
Fluency in English is required; additional languages are considered an asset.
Physically fit and comfortable handling luggage and assisting guests across different areas of the property.
Comfortable working in a unique Caldera setting, involving frequent walking and navigating stairs between guest areas, rooms, and service areas.
Valid driving license is considered an advantage.
Strong understanding of luxury hospitality and guest service standards. Physically fit and comfortable handling luggage and assisting guests across different areas of the property.
Comfortable working in the unique Santorini Caldera environment, including frequent walking, navigating stairs, uneven paths, and different levels of the property while assisting guests and handling luggage.
Benefits
Tailored Compensation | Competitive remuneration package customized to fairly reflect your profile and expertise.
Staff Residences: Shared accommodations of up to 2 pax, with comfort amenities, ensuring a seamless home-away-from-home experience in Santorini.
Meal Plan while in Santorini | Balanced and freshly prepared meals served in welcoming staff dining setting.
Exclusive Staff Privileges | Access to special staff discounts across our network of partners and Friends & Family rates for your loved ones.
Pathway to Growth & Development | Ongoing professional development in line with global hospitality standards and a clear trajectory for career advancement within a fast-growing, award-winning resort.
Recognition & Rewards | Access to performance-based bonus schemes and recognition initiatives that celebrate talent, achievement, and contribution to the Sandblu vision, along with CSR and engagement activities that foster connection and purpose.
Our success is built on our people. Guided by our core values of kindness, integrity, teamwork, and authentic hospitality, we foster a supportive and inspiring work environment where every team member has the opportunity to learn, grow, and build a rewarding long-term career. We invest in our people by providing quality accommodation, three daily meals, inclusive work environment, continuous training and development, and exciting career opportunities across our expanding portfolio of luxury hospitality brands.
If you are passionate about delivering exceptional service and aspire to be part of an ambitious team shaping the next chapter of luxury hospitality in Santorini, we would love to hear from you.
RMKA PC and RSTQ PC are equal opportunity employers. We are committed to creating a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.