Bosch Home Comfort

Makes heating, cooling and hot-water equipment

Technical Support Manager

Field ServiceConfirmed live in the last 24 hours

Full-timePetaling Jaya, Selangor, MalaysiaNo salary listedIn-person

About the Job

Requirements

A degree in Business Management, Marketing, Automotive, or an Engineering-related field.
Good written and spoken communication skills are preferred.
Proficiency in SAP systems, Microsoft Excel, Microsoft Word, and Microsoft PowerPoint is an added advantage.
Ability to drive and lead others.
Strong interpersonal skills.
Ability to practice active listening, resolve conflicts, and build and maintain trusting relationships across levels.
Strong problem-solving, decision-making, and analytical skills, with profound functional knowledge and expertise.

Responsibilities

Provide technical and product training on current and future diesel systems to wholesalers, BDx, and independent diesel workshops.
Provide repair and service training to service providers, including BDC as a possible warranty service provider.
Serve as the diesel technical help desk for TCT-related component repair, technical product support, and inquiries.
Provide second-level support to local TSS.
Liaise with KAM and local TSS to assist customers with technical and equipment field-service support, including commissioning, user training, repair and service FMN, and master pump testing.
Identify potential service providers and define contracts for field-service and workshop support.
Conduct diesel workshop audits for SQA, SQT, and IMP.
Prepare audits, manage and train service providers, evaluate results, identify future improvement measures, and upload audit information to the system.
Track diesel warranty for parts and equipment to provide timely customer feedback, identify trends for technical improvement, and support preparation of monthly warranty reports.

Desired Qualifications

Good written and spoken communication skills.
Proficiency in SAP systems, Microsoft Excel, Microsoft Word, and Microsoft PowerPoint.

Job Description

Your contribution is something big!

Responsible to provide Technical (Diesel system current and future) and product training towards Wholesales, BDx and independence Diesel Workshop
Responsible to provide Repair & Service trainings to service provider including BDC as possible warranty service provider
Responsible as Diesel Technical help desk for TCT relevant component repair, technical product support and enquiry
To provide 2nd level support to local TSS
To Liaise with KAM and Local TSS to assist customer on technical and equipment field service support including Commissioning, User training, Repair and Service FMN and Master pump testing
Responsible to identify potential service provider and define contract for field service and workshop support.
Responsible for Diesel workshop audits SQA / SQT / IMP
Scope: Audit preparation, (manage / train service provider), result evaluation, identify future improvement measure, including system upload
Responsible for Diesel warranty (Parts and Equipment) tracking to support timely feedback towards customer and identify trend for technical improvement and support to generate monthly warranty report

Qualifications

What Bosch Malaysia is looking for!

Degree in Business Management / Marketing / Automotive / Engineering related field.
Good communication skills (Written and spoken is preferred)
Strong interpersonal skills.
Proficiency in SAP systems, MS Excel Solutions, MS Words, and MS PowerPoint Solutions would be an added advantage.
Result and Future Oriented
Self-driven, possess the necessary skills for driving and leading others.
Possess strong communication and cooperation skills (practice active listening, ability to resolve conflicts, ability to build and maintain strong trusting relationship across levels, etc.)
Possess strong problem-solving, decision-making, and analytical skills, profound functional knowledge and expertise.

Additional Information

Your future of job location offers you:

Flexible working environment
Flexi benefits allowances
Employee discounts on Bosch products
Associate Development programs @ BOSCH
A working environment that promotes diversity and inclusivity

About the Company

Bosch Home Comfort

Makes heating, cooling and hot-water equipment

Bosch Home Comfort makes heating, cooling and hot-water equipment for homes, commercial buildings and industrial users. Its portfolio combines electric heat pumps with gas-fired boilers and hybrid systems, giving customers different ways to control building temperatures and supply hot water. The business sells equipment through its brands' sales networks, with products adapted to regional building needs and energy requirements. Its inverter-driven heat pumps adjust compressor output to match demand rather than running constantly at full power. The Bosch business unit was formed through the merger of Bosch and Buderus heating activities in 2004 and is headquartered in Wetzlar, Germany.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Wetzlar, Germany
Founded: 2004

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