AI Adoption Intern

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.

First Citizens Bank offers an exciting summer internship program that provides development opportunities and hands on work experience while creating a talent pipeline for the Bank. Our interns will apply classroom knowledge in a corporate environment while making a positive impact across the organization and the communities we serve. Come help First Citizens build for the future!

The Enterprise AI team at First Citizens Bank leads the bank’s AI strategy, enabling responsible AI that improves business performance, increases productivity, and protects the bank and its clients. The team partners with business, technology, and risk teams develop practical AI solutions, establish standards for responsible use, and help associates adopt AI in their everyday work.

As an AI Adoption Intern, you will support efforts to help associates build the knowledge, skills, and confidence to use AI in their everyday work. You will help create practical learning resources and communications, support adoption activities, and gather feedback to help the team tailor adoption solutions to associate needs.

Responsibilities & Qualifications

Duties & Responsibilities  

In this role, you will:

• Support AI adoption initiatives by helping coordinate activities, organize project materials, and track progress on assigned tasks.
• Help draft communications that explain AI capabilities in clear, practical language and build awareness among associates.
• Assist in creating and updating learning resources, including job aids, quick-start guides, and presentation materials that help associates use AI in their everyday work.
• Support the coordination of AI learning sessions and engagement activities, including preparing materials and collecting participant feedback.
• Compile adoption, engagement, and learning data, summarize feedback, and share observations to help the team improve AI adoption efforts.
• Be part of a dynamic team with interesting projects. 
• Accountabilities can and may include areas such as research, analytics, projects, strategy, process review and improvement, as well as technology enhancements and support. 
• Attend professional development sessions, informational sessions, networking and community service events. 
• Have a dedicated manager and program manager to help you navigate the bank and the internship program. 
• Be assigned a project, designed to improve a specific process or solve a problem that you will present at the close of the internship. 
• Prepare a wrap-up presentation to be shared with the division leader and other key stakeholders in the company to outline your accomplishments and experience during the internship  

Internship dates: 5/24/27 - 7/30/27   

Position Specific Skills:  

• Adaptability 
• Communication (Written & Verbal) 
• Critical Thinking Skills 

Required qualifications:  

• High School Diploma or GED and 1 year of experience 
• Currently enrolled at an accredited collegiate institution (during the time of the summer program) 
• Ability to work 40 hours per week during the duration of the program  

Preferred qualifications:

• 3.0 minimum GPA 
• Area of focused study: Strategy, Communication, Marketing, AI
• Strong desire to learn and grow 
• Possess a positive attitude, naturally curious and enjoys collaborating with others 
• Strong verbal and written communication skills 
• Critical thinking skills 
• Ability to multitask 
• Ability to adapt and adjust priorities based on business needs 
• Ability to take direction and absorb information quickly 

Additional Information

The base pay for this position is generally between $18.70/hour and $28.60/hour. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.