Kennel Assistant and Customer Service Representative

Who we are

Smiths Station Animal Hospital is Hiring a Kennel Assistant and Customer Service Representative!

Position Details

Role: Kennel Assistant and Customer Service Representative

Status: Full-Time

Salary: Negotiable based on experience

Schedule: 4-day work week with rotating weekends

Experience: At least two years of veterinary experience preferred

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Looking for a role that combines hands-on animal care with great client service?

At Smiths Station Animal Hospital, we’re passionate about providing exceptional care to our patients and the people who love them. We’re looking for a Kennel Assistant and Customer Service Representative to join our team and support our mission of creating healthier lives for pets and their families.

This role blends daily patient care and kennel operations with client communication, so no two days are the same. If you enjoy a fast-paced veterinary environment, thrive on teamwork, and are committed to outstanding care, we’d love to meet you. You’ll join a hospital that balances professionalism with a fun-loving, supportive culture.

Why You’ll Love It Here

• The best of both worlds. As a Kennel Assistant and Customer Service Representative, you’ll care for patients and connect with their families.
• Room to grow. Every Kennel Assistant and Customer Service Representative on our team has opportunities to learn and expand their veterinary skills, with mentorship and ongoing professional development.
• Fun meets professional. A hospital culture that balances high standards with a fun-loving, supportive team.
• Teammates who enjoy working together. A collaborative environment focused on patient care and teamwork.
• Your contributions matter. A workplace where your work is valued and appreciated, and where employee well-being is a priority.
• Meaningful work. Make a real difference in the lives of pets and their families every day.

What You’ll Do

• Provide daily care for patients, supporting their health, comfort, and well-being
• Support kennel operations, including feeding, sanitation, and patient monitoring
• Assist veterinarians and veterinary technicians with patient care and treatments
• Support preventive care and vaccine protocols
• Perform pharmacology calculations as needed
• Communicate with clients and deliver compassionate, excellent client service
• Keep the hospital clean, safe, and organized

What You’ll Bring

• At least two years of veterinary experience preferred
• Knowledge of vaccines and preventive care protocols
• Strong patient history and recordkeeping skills
• Strong communication and teamwork skills
• A positive attitude and commitment to exceptional patient care
• Ability to stand for extended periods and lift [Weight] lbs with assistance

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you’re a Kennel Assistant and Customer Service Representative who’s passionate about animal care and ready to join a team that values compassion, collaboration, and professional growth, we’d love to hear from you. Discover what makes Smiths Station Animal Hospital such a rewarding place to build your veterinary career.

Apply today and join the team at Smiths Station Animal Hospital!

Diversity, equity, and inclusion are core values at Smiths Station Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.