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Magellan Health

Manages complex health services via technology

EAP Counselor

Mental & Behavioral HealthConfirmed live in the last 24 hours
Full-timeWashington, DC, USA

About the Job

Requirements

  • At least 3 years of clinical experience after receiving the graduate degree.
  • Clinical training including chemical dependency, mental health, and brief therapy.
  • Understanding of workplace issues, business functions, and employee/employer relationships.
  • Ability to acquire an understanding of EEO rules, the ADA in the workplace, FMLA, and Drug-Free Workplace requirements.
  • Ability to provide accurate client assessments covering risk level, substance abuse and dependency, and job-performance issues, and refer clients to the appropriate level of care.
  • Competence in crisis intervention.
  • Knowledge and expertise in solution-focused brief therapy in an outpatient setting.
  • Strong customer service skills.
  • Excellent training and listening skills.
  • Ability to interact effectively at all organizational levels with internal and external customers.
  • Current independent behavioral-health licensure meeting state, commonwealth, or customer-specific requirements, such as LCSW-C, LCSW, LMHC, LPCC, or LPC.

Responsibilities

  • Provide direct support to organizations and employees through assessment, consultation, education, and triage services.
  • Use knowledge of federal regulations to assist organizations with handling employee concerns and problems.
  • Consult with employees and organizations regarding personal, workplace, and management issues.
  • Provide clinical expertise to help employees with diminished performance return to healthy functioning.
  • Provide employee and management consultation related to personal problems and workplace or management concerns.
  • Conduct critical-incident response services, EAP assessments, short-term counseling, EAP orientations, customer webinars, and health and wellness trainings.
  • Manage the caseload and complete timely case documentation to meet qualitative and quantitative performance expectations.
  • Provide information and referrals to appropriate levels of care and community resources.
  • Identify individual and team operational challenges or inefficiencies and recommend continuous-improvement plans.
  • Develop effective working relationships with peers across organizational lines and support team activities and trainings.
  • Maintain current skills and techniques needed to serve members and support business and operational goals.
  • Comply with contract requirements, performance standards, meetings, trainings, standard operating procedures, company policies, and applicable legal, regulatory, and contractual requirements.
  • Analyze and present issues clearly, concisely, and persuasively, both verbally and in writing.
  • Perform other duties assigned by a leader.

Desired Qualifications

  • Certified Employee Assistance Professional certification.

About the Company

Magellan Health

Manages complex health services via technology

Magellan Health helps health plans, employers, unions, and government entities manage complex health needs by delivering technology-enabled care management and behavioral health services. Its platforms include provider and member portals along with care management programs that coordinate member care. It differentiates itself by focusing on high-complexity health areas and forming close partnerships with payers and employers to blend digital tools with personal support, not just traditional care delivery. Its goal is to make high-quality care easier to access and manage, advancing a healthier future.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Avon, IL
Founded
1969

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