All Accor

Global hotel management, franchising, loyalty program

Maitre

Food & Beverage Operations ManagementPosted on Nov 10

Full-timeItu - State of São Paulo, BrazilIn-person

Completed higher-education course in Hotel Administration, Tourism, or a compatible field.
Knowledge and application of food-safety best practices.
Basic knowledge of etiquette.
Knowledge of wines.
Knowledge of Microsoft Office.
Intermediate English.
Problem-solving ability.
Organization and proactivity.

Coordinate team activities by guiding, prioritizing, and distributing tasks and resolving relevant operational problems.
Welcome customers when they arrive at the restaurant, provide information, and escort them to their tables.
Control reservations and table arrangements according to service orders.
Promote sales of the restaurant's wines and dishes according to each customer's profile.
Ensure full compliance with food-safety best practices in coordination with the immediate supervisor.
Prepare work and vacation schedules and personnel-department controls for the team, including time banks and time cards; determine staffing levels and define service-time and quality standards in coordination with the immediate supervisor.
Coordinate the team under the role's responsibility, selecting, training, evaluating performance, and motivating employees in coordination with the immediate supervisor.
Perform other related duties as required by the department.

Coordenar as atividades da equipe, orientando, priorizando/distribuindo tarefas esolucionando os problemas operacionais pertinentes.
Recepcionar os clientes na chegada ao restaurante, prestando informação e conduzindo-osaté as mesas.
Controlar as reservas e a disposição das mesas, de acordo com as ordens de serviço.
Promover a venda de vinhos e pratos do restaurante, de acordo com o perfil de cada cliente.
Garantir o cumprimento integral das boas práticas de segurança alimentar em conjunto com superior imediato.
Elaborar escalas de trabalho e férias bem como controles de departamento de pessoal da equipe (banco de horas, cartão de ponto, etc), dimensionar equipes, assim como definir padrões de tempo e qualidade de serviços em conjunto com superior imediato. Coordenar a equipe sob sua responsabilidade, selecionando treinando, avaliando o desempenho e estimulando o nível de motivação dos colaboradores, em conjunto com superior imediato.
Executar outras atribuições correlatas de acordo com a necessidade da área.

Benefícios: