Service Engineer

Service Engineer — Oarsman Systems

WET (Design) / WET Care Legacy
In-house role | Limited travel | Electrical, Controls & Advanced Device Repair

What We Do

At WET, we create projects that transform the way people experience nature’s elements. Our work is multi-sensory and large scale, redefining how people connect with water, light, sound, and each other. From the Fountains of Bellagio to the Dubai Fountain, our teams design, build, and support some of the world’s most iconic water features.

WET Legacy is the technical service arm that keeps these features alive—repairing, commissioning, programming, maintaining, and upgrading sophisticated systems around the world.

How You Can Add

WET is a home for people who are talented, inquisitive, passionate, driven, collaborative, and relentless problem solvers. We value ownership, urgency, craftsmanship, and the determination to stay with a problem until the system works exactly as intended.

We are seeking a highly capable Service Engineer to become our in-house technical authority for Oarsman and other complex WET proprietary devices, equipment, electronics, and controls.

This is not a traditional field-service role. You will spend the majority of your time in-house, diagnosing, repairing, testing, restoring, and improving the most sophisticated equipment that returns from the field or is prepared for deployment. You will be the person others turn to when conventional troubleshooting has not solved the problem—the Oarsman guru who combines deep electrical and controls knowledge with hands-on mechanical judgment.

Travel will be limited and purposeful, primarily to support difficult commissioning, diagnostics, repairs, training, or critical field issues that require your specialized expertise.

The Role

As Service Engineer, you will own the technical repair and recovery process for complex WET equipment. You will investigate failures at the component, assembly, system, and controls levels; determine root causes; restore equipment to reliable operating condition; document what you learn; and help prevent the same issue from happening again.

You will work closely with WET Legacy field teams, engineering, manufacturing, project teams, vendors, and client-support personnel. Your work will directly improve the reliability, safety, maintainability, and lifecycle performance of WET’s proprietary systems.

What You’ll Do

• Serve as the in-house technical expert for Oarsman devices and other advanced proprietary WET equipment, controls, and assemblies

• Diagnose and repair complex equipment returned from field sites, including electrical, electronic, controls, mechanical, hydraulic, pneumatic, and water-system-related components as applicable

• Perform detailed failure analysis to identify root cause—not simply replace failed components

• Troubleshoot electrical power distribution, protection systems, motor controls, VFDs, power supplies, transformers, relays, contactors, fuses, breakers, GFCI systems, E-stops, and related control hardware

• Diagnose PLC-based control systems, I/O modules, sensors, instrumentation, communications networks, control panels, HMIs, and show-control-related electronics

• Repair, rebuild, calibrate, align, tune, and functionally test proprietary devices, assemblies, and control systems to defined performance standards

• Develop and execute bench-test procedures, acceptance tests, burn-in tests, and verification plans before equipment is returned to service

• Use laptop-based diagnostic tools and software to review faults, modify parameters, update firmware or software where authorized, validate HMI functions, and confirm system performance

• Read, interpret, and use electrical schematics, wiring diagrams, mechanical drawings, plumbing diagrams, bills of materials, and technical specifications

• Identify recurring failure modes, design vulnerabilities, component obsolescence concerns, and opportunities for serviceability improvements

• Partner with Engineering and Manufacturing to recommend design improvements, retrofit packages, repair standards, replacement parts, and preventive-maintenance actions

• Create clear repair records, troubleshooting guides, test reports, photographs, parts lists, and technical findings that strengthen WET’s internal knowledge base

• Support field-service personnel remotely by providing advanced troubleshooting guidance for difficult equipment and controls issues

• Provide limited travel support for critical site repairs, commissioning, complex diagnostics, equipment installations, or training when the issue requires the Oarsman technical specialist

• Maintain an organized, safe, efficient service and repair work area, including tools, test equipment, spare parts, repairable inventory, and documentation

• Coordinate with suppliers and technical partners regarding specialized components, repairs, replacement parts, and obsolescence solutions

• Help establish best practices for incoming inspection, repair triage, testing, service documentation, and equipment release

What Success Looks Like

• Complex equipment is repaired correctly, tested thoroughly, and returned to service with confidence

• Repeat failures decline because root causes are identified and addressed

• Field teams receive practical, accurate, timely support when advanced problems arise

• Repair data becomes actionable knowledge for Engineering, Manufacturing, and WET Legacy

• Oarsman and other proprietary systems become more reliable, maintainable, and better understood across the organization

• WET has a recognized in-house authority for its most technically demanding equipment

Minimum Qualifications

• 5+ years of progressively responsible experience in electrical, controls, automation, electromechanical repair, service engineering, manufacturing engineering, test engineering, or a related technical discipline

• Formal technical qualification, apprenticeship, associate degree, bachelor’s degree, or equivalent practical experience in Electrical Engineering, Electronics, Mechatronics, Industrial Automation, Controls Engineering, or a similar field

• Strong hands-on troubleshooting experience with electrical power, industrial controls, automation equipment, and electromechanical systems

• Demonstrated ability to diagnose difficult or intermittent failures using a structured, methodical approach

• Experience with PLC-based systems, industrial control panels, I/O, sensors, instrumentation, motor controls, and VFDs

• Ability to read and interpret electrical, mechanical, and construction drawings, schematics, wiring diagrams, and technical documentation

• Strong understanding of electrical safety practices, power distribution, circuit protection, grounding, lockout/tagout principles, and safe test procedures

• Experience using multimeters, insulation-resistance testers, oscilloscopes or other electronic test equipment, signal generators, laptop-based diagnostic tools, and related troubleshooting equipment

• Ability to document technical work clearly, accurately, and on time

• Fluent English communication skills, written and verbal

• Valid driver’s license and ability to travel occasionally, including limited domestic travel and potential international assignments

• Ability to lift at least 50 pounds and safely work with equipment, tools, and assemblies in a shop, warehouse, test area, or occasional field environment

Preferred Qualifications

• Direct experience with WET Oarsman devices or comparable sophisticated kinetic, motion-control, water-feature, robotics, animation, or show-control equipment

• Experience repairing complex proprietary equipment in a depot, lab, factory, service center, or engineering environment

• Experience with pumps, valves, actuators, rotating equipment, water systems, plumbing, hydraulics, pneumatics, or process systems

• Familiarity with high-voltage induction or synchronous motors, motor-driven equipment, and rotating machinery

• Experience with industrial communications and networking, including Ethernet-based controls, serial communications, managed switches, remote I/O, or field devices

• Familiarity with HMI configuration, control-system parameters, firmware management, and commissioning tools

• Experience conducting root-cause analysis, failure-mode analysis, corrective-action investigations, or reliability improvements

• Ability to fabricate, modify, rework, or improve electrical and mechanical assemblies as part of a repair solution

• Experience working with engineering change processes, bills of materials, spare-parts strategies, repair instructions, or technical publications

• A passion for intricate systems, practical engineering, and learning the details that turn difficult problems into repeatable solutions

Why This Role Matters

WET features are living systems: part infrastructure, part performance, and part art. The devices and controls behind them must work reliably in demanding environments, often long after initial installation.

As our Service Engineer, you will protect that reliability from inside WET. Your work will ensure that our most complex equipment is not only repaired, but understood. You will help turn field failures into engineering insight, improve the serviceability of future systems, and become the trusted technical authority for the equipment that makes WET experiences possible.