Operations Lead - Main Bar

Now Brewing: operations lead, Main Bar - Empire State Building Reserve 

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As a place for community, gathering, and dynamic shared experiences, Starbucks Reserve® plays an important role in the broader Starbucks portfolio. Starbucks Reserve® celebrates craft and a place of belonging in a portfolio of unique flagship locations, Starbucks Reserve® Stores and Reserve Kitchens across the US.

Partners at our Starbucks Reserve® main bar play a crucial role in creating a premium coffee and food experience that harmoniously mixes our Starbucks Reserve®, Starbucks Reserve® Kitchen and core offerings. Upon welcoming customers, they set the tone with an inviting demeanor, guiding patrons through the unique atmosphere adorned with distinctive décor and an open layout that showcases exclusive merchandise and different brewing methods. Partners engage with customers by offering personalized recommendations based on individual preferences. Ultimately, the partners at the main bar elevate the experience, ensuring that each customer leaves with a deeper appreciation for coffee and its rich complexities. This fast-paced environment encourages partners to develop their passion for service and ability to work with a diverse team.

This position contributes to Starbucks success of the Starbucks Reserve® brand by assisting the operations managers, associate managers, and/or specialists in executing store operations and functions during scheduled shifts. Operations leads are committed to operational excellence through the delivery of high-quality products and service, working cohesively with the greater team to ensure delivery of the Starbucks Reserve® Experience. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

As an operations lead you will:

• Act with integrity, honesty, and knowledge that promotes the culture, values, and mission of Starbucks.

• Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example.

• Anticipate customer and store needs by constantly evaluating the environment and customer for cues. Communicate information to the manager so that the appropriate response can be made to create the Starbucks Reserve® experience during each shift.

• Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provide feedback to the operations manager.

• Contribute to a positive environment.

• Deliver legendary service to each customer.

• Develop a positive and professional working relationship with each partner.

• Execute operational assignments during scheduled shifts. Leverage functional systems consistently to support delivery of the Starbucks Reserve® experience.

• Follow Starbucks Reserve® operational policies and procedures, including those for cash handling, health, safety, and security.

• Manage service of alcohol according to all state and federal laws and regulations, as well as company and brand policies and standards.

• Maintain regular and consistent attendance and punctuality.

• Engage in storytelling and communication of the Starbucks Reserve® Kitchen brand, food, and culture.

Basic Qualifications:

• Customer service experience in retail and/or restaurant environment

• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays

• Ability to carry 35lb on a consistent basis

• Identify, train, and model adherence to health and safety standards at all times

Preferred Qualifications:

• High attention to detail, strong work ethic, ability to multitask and prioritize

• Additional languages beneficial

• Meet store operating policies and standards

• Effective oral and written communication skills

• Ability to lead the work of other

• Ability to learn quickly

• Strong interpersonal skills

• Ability to work as part of a team

• Ability to build relationships
   

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.  Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Starbucks also offers eligible partners participation in a 401(k)-retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.  Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.

For additional information regarding partner perks and more detailed information regarding benefits, go to starbucksbenefits.com. 

At Starbucks, it is typical for new partners to be hired at the entry point of the range for their role, which is based upon geographic location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected] or 1(888) 611-2258.