Full-Time

Analyst – Internal Support

Posted on 8/28/2024

ATPCO

ATPCO

501-1,000 employees

Data solutions for airline fare management

Automotive & Transportation
Consulting
Enterprise Software

Compensation Overview

$67.8k - $83.8kAnnually

Entry, Junior

Dulles, VA, USA

Work schedule: Hybrid.

Category
IT Support
IT & Security
Required Skills
ServiceNow
Requirements
  • Support desktop operating systems, Windows and MacOS.
  • Support standard applications such as Microsoft Office, Adobe Acrobat, Teams, and Outlook.
  • Package and deploy Windows and macOS applications with Win32 and Intune software management.
  • Proficient knowledge of Creating configuration profiles within Intune for Windows and MacOS.
  • Technical knowledge of Windows Auto-pilot using Intune MDM.
  • Work with PowerShell and Linux Shell scripting.
  • Experience using the ServiceNow ticketing system.
  • Investigate and coordinate security incident responses within Microsoft Security Center.
  • Troubleshoot remote access methods such as SSH, RDP, and VPN.
  • Office 365 administration and support, including OneDrive, SharePoint, and Teams.
  • Support and troubleshoot audio/video functions in Teams conference rooms on Logitech systems.
  • Maintain standards and documentation continuously as products and technologies evolve.
  • After-hours and weekend support may be required occasionally.
Responsibilities
  • Take ownership of inbound support requests, escalating when necessary.

ATPCO offers data solutions for the airline industry, focusing on fare management and distribution. Their products include dynamic pricing, which allows airlines to adjust fares in real-time, and NDC operability for improved sales channels. The company earns revenue through subscriptions, consulting, and API integrations, while also providing specialized tools like the Baggage Calculator. ATPCO distinguishes itself by setting industry standards, aiming to optimize pricing and distribution processes in air travel.

Company Stage

N/A

Total Funding

N/A

Headquarters

San Antonio, Texas

Founded

1965

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased NDC adoption creates opportunities for ATPCO's NDC operability solutions.
  • The 'Product Catalogue' solution supports dynamic offer creation, aligning with industry trends.
  • The industry's goal to increase dynamic offers presents growth potential for ATPCO.

What critics are saying

  • Competition from Amadeus and Sabre may threaten ATPCO's market share.
  • Delta's NDC solution launch could impact ATPCO's dominance in NDC operability.
  • Slow industry progress towards dynamic offers may hinder ATPCO's growth.

What makes ATPCO unique

  • ATPCO leads in setting industry standards, ensuring widespread adoption of its solutions.
  • The acquisition of 3Victors enhances ATPCO's real-time data analytics capabilities.
  • ATPCO's Routehappy UPAs offer personalized, visually appealing shopping experiences for airlines.

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