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Rentokil

Global pest control and hygiene services

Operations Executive

Operations & LogisticsConfirmed live in the last 24 hours
Full-timeNavi Mumbai, Maharashtra, India₹100k - ₹300k

About the Job

Requirements

  • Good interpersonal skills.
  • Good analytical and problem-solving skills.
  • Ability to communicate effectively.
  • Proactive planning and organizing ability.
  • Technical knowledge of pests, service processes, chemicals, and equipment.
  • Minimum B.Sc. in Chemistry, Zoology, or Agriculture.
  • Proficiency with computer applications and systems, including Excel, Word, and PowerPoint or equivalent.
  • Ability to become well versed in internal company systems including iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, and U+.

Responsibilities

  • Own assigned service areas within the branch for operations-related actions and ensure qualified technicians are available to execute services for Resi, SA, and SMEs.
  • Ensure trained and certified technicians are available at all times according to Technical Training Guidelines.
  • Coach and train assigned technicians to improve service quality and customer retention, following Technical Training Guidelines and service SOPs.
  • Ensure technicians have recommended preparations, materials, and service tools in working condition according to service SOPs.
  • Conduct daily 10-minute stand-up meetings and explain safety and special instructions for assigned technicians to execute jobs according to instructions received from the Sales Team or Service Docket.
  • Ensure technicians use SCP devices effectively, troubleshoot SCP issues, and provide refresher training on updates as required.
  • Keep all on-site service documentation in Partner Kit up to date according to contractual requirements and myRentokil requirements for myR customers.
  • Implement and ensure compliance with service SOPs, SHE golden rules, ATEX, and PINK NOTE for self and assigned technicians.
  • Complete at least 15 customer visits per week, including surprise visits, route rides, TPAs, customer complaints, and pest audits for Resi and SA, including QSRs.
  • Ensure APL-listed preparations, products, and materials are used in line with service SOPs.
  • Maintain material stores appropriately, follow good storage practices, and ensure empty containers, used TG/control boards, pesticide wrappers, and damaged materials are disposed of in line with SOPs.
  • Establish and periodically follow schedules for equipment maintenance and repairs.
  • When operations colleagues are on leave or a position is vacant, ensure entries are made in iCABS to achieve the branch operations KPI.
  • Ensure technicians complete treatments competently within Standard Treatment Time and follow the route plan and timings defined by the Service Planner.
  • Approve conveyance amounts for assigned technicians.
  • Promote high grooming standards, including uniforms, safety shoes, and PPE.
  • Conduct PMI Pest Audits in iCABS for QSRs and small branch accounts.
  • Plan and execute one TPA per assigned technician and one development program per year.
  • Identify and resolve service-delivery issues in coordination with the Branch Manager.
  • Ensure customer complaints are resolved according to complaint-management SOPs and update root causes in iCABS for timely ticket closure.
  • Analyze customer complaints by CO and service type, improve skills of identified technicians to reduce CO, and monitor open tickets weekly to ensure closure.
  • Ensure compliance with and closure of internal and external service-operations audit non-conformities.
  • Track and optimize material consumption according to SRF, cost sheets, and SOW, and report deviations to the line manager.
  • Ensure adequate stocks for pending and new jobs are available in the branch in line with APL and SOPs, and use near-expiry materials first.
  • Track and monitor material consumption to keep branch consumption within target.
  • Maintain optimum stock levels and raise indents after checking requirements and stock.
  • Monitor and drive service productivity and efficiency.
  • Carry out pest-management inspections and pest audits for assigned customers using iCAB and rAuditor.
  • Ensure all technicians submit service leads according to target.
  • Monitor and report input costs at major sites to the line manager against agreed gross margins and discuss action plans to keep costs within limits.
  • Drive service and product leads for the assigned technician group through on-the-job coaching to increase customer density.
  • Encourage technicians to plan leave in advance to reduce absenteeism.
  • Help resolve technician grievances and industrial-relations issues and notify the line manager daily.
  • Report deviations that could affect service quality or technician productivity, including over-commitments, recommendations for night service, additional visits, and covered-area mismatches.
  • Stay updated on innovations and changes to service SOPs, SHE, and PN.

Desired Qualifications

  • Prior experience in pest-management operations or the service industry.

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size
10,001+
Company stage
IPO
Headquarters
Crawley, United Kingdom
Founded
1925

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