Senior Lead Infrastructure Engineer - Capacity & Scalability Management
$142.5k - $190k
Senior
Wilmington, DE, USA
In Person
DevOps & InfrastructureSite Reliability Engineering
About the job
Requirements
- Formal training or certification on infrastructure engineering concepts and at least 5 years of applied experience.
- Knowledge of one or more infrastructure engineering areas, such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments.
- Experience using enterprise-authorized AI capabilities in infrastructure engineering workflows, with validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted recommendations before implementation, escalate uncertainty, and ensure outcomes meet resiliency, security, and auditability expectations.
- Expertise managing or governing technology capacity or adjacent ITIL processes at enterprise scale, with understanding of infrastructure KPIs including CPU, memory, I/O, and network, application performance, and monitoring or observability tools.
- Hands-on experience building and using dashboards and analytics such as Grafana, Dynatrace, or ELK, and BI platforms such as Power BI, Qlik, or Tableau for multi-source analysis.
- Proficiency in at least one scripting or programming language, such as Python, Go, or JavaScript, to automate data pipelines, reporting, and runbooks.
- Hands-on experience designing and building AI skills or agentic workflows, including LLM-based automation integration into operational processes, governance, controls, and production rollout.
- Hands-on cloud experience, such as AWS, designing, developing, and deploying secure, scalable infrastructure; familiarity with multi-region patterns and SRE practices.
- Ability to communicate effectively and manage stakeholders, influence decisions, build partnerships, and drive change across diverse teams.
- Track record improving IT processes to maximize efficiency and user experience, with strong documentation discipline and a governance mindset.
Responsibilities
- Use enterprise-authorized AI capabilities to accelerate analysis of complex infrastructure signals and document mitigation options, validating outputs and handling operational data according to sensitivity and security requirements.
- Lead reuse-first adoption of AI-assisted practices across delivery and automation routines to reduce recurring issues, ensuring changes are validated, traceable, auditable, and aligned with resiliency and security expectations.
- Own the end-to-end capacity management strategy and operating model for critical Consumer and Community Banking applications, including standards, KPIs, governance, and continuous improvement.
- Lead cross-functional capacity planning and risk management across Application, Infrastructure, and SRE; proactively identify risks and drive remediation to closure.
- Set and enforce capacity governance across platforms and applications, and chair or co-lead working groups to align priorities and remove blockers.
- Modernize capacity processes, data flows, and tooling by architecting and delivering scalable, resilient solutions, and influence platform roadmaps as needed.
- Advance observability and analytics through consolidated dashboards, real-time KPIs, forecasting, peak calendars and event flags, and SLA-backed alerting.
- Drive automation through governed runbooks with approvals and rollback for actions such as headroom uplift, throttling non-critical load, and pool rebalancing.
- Build and operationalize AI skills or agents to streamline recurring workflows such as risk detection, RFIs and evidence, and remediation tracking, with controls, auditability, and measurable outcomes.
- Use enterprise-authorized AI to accelerate monitoring, analysis, and documentation, validating outputs and handling data according to sensitivity and security requirements.
- Apply reuse-first, AI-assisted approaches to identify recurring risks and improve remediation workflows, ensuring resiliency- and security-aligned validation.
- Produce executive-ready reporting; communicate portfolio status, risks, and recommendations; translate technical findings into business impact; lead multiple parallel workstreams with clear milestones and accountability; mentor engineers; and champion cost, resilience, and performance trade-offs.
Desired Qualifications
- Experience with modern emerging technologies.
About the company
JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1799
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Simplify's Take
What believers are saying
- Growth is broad-based: every JPMorgan division posted record revenue in the June 2026 quarter, and trading jumped 35%.
- Stock grants gained value: shares rose 21% in three months, valuing JPMorgan at $965 billion in August 2026.
- Tech teams are well funded: JPMorgan's nearly $20 billion yearly tech budget is the largest in banking.
What critics are saying
- AI is shrinking some teams: Dimon said in July 2026 that AI cut up to 40% of certain roles.
- Plan on five office days a week: JPMorgan ended hybrid schedules for all staff in early 2025.
- It is fighting the president in court: Trump sued JPMorgan for $5 billion in January 2026 over his closed accounts.
What makes JP Morgan Chase unique
- It ranks first in investment banking: JPMorgan earned 9.3% of global deal fees in the first half of 2026.
- It trains future CEOs: 10 Fortune 500 chiefs were JPMorgan alumni in September 2025, fifth-most of any employer.
- Its payments arm is a hidden giant: JPMorgan says it processes $12 trillion a day across 160-plus countries.
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Benefits
- Health Insurance
- Flexible Work Hours
- Paid Sick Leave
- Paid Holidays