Full-Time
Solutions Consultant/Engineer
Posted on 12/17/2024
PolyAI
201-500 employees
Develops customized voice assistants for businesses
Mid, Senior
London, UK
The job must be based in the UK.
- At least 3 years experience in a solutions consulting, sales engineering, or solution architect role.
- A firm understanding of telephony communication communications standards within PSTN as well as SIP & RTP protocols.
- Knowledge of contact centre solutions such as Genesys, Five9, Cisco, Avaya, Amazon Connect, etc.
- Knowledge of integration methodologies and technologies such as REST APIs, SOAP.
- Provide consultative technical expertise supporting PolyAI direct & partner global sales.
- Lead deep discovery & technical reviews to understand a prospects current & future state.
- Consult on technical architecture and best practices such as telephony integration, API/data integration, and network integration.
- Obtain a full understanding of PolyAI’s technology & capabilities in order to recommend suitable applications to meet prospect requirements.
- Actively research new prospect accounts & collaborate in the creation of presentations and sales collateral.
- Serve as the technical lead in meetings and work with prospect counterparts to achieve the 'technical win'.
- Create discovery & proposal documentation to map customer requirements & technical architecture to support the sales process.
- Work with PolyAI deployment strategists to understand build costs, recurring fees, as well as ROI.
- Technical responses to RFP’s/RFI’s/Proposals/Security Questionnaires.
- Remain up to date with industry & competitive knowledge.
- Provide guidance to PolyAI product teams for new directions and requirements of prospects.
- High level understanding of industry compliance measures such as OFCOM, PCI, IS027001, GDPR, SOC2, HIPAA.
PolyAI creates customized voice assistants for businesses, focusing on the customer service sector and call centers. Their multilingual assistants handle customer inquiries, reducing hold times and improving satisfaction, particularly in the hotel industry. With a quick deployment time of six weeks and seamless integration into existing systems, PolyAI transforms call centers into revenue-generating assets. The company's goal is to enhance customer service while providing ongoing updates and maintenance for their technology.
Company Size
201-500
Company Stage
Series C
Total Funding
$115.1M
Headquarters
London, United Kingdom
Founded
2017
Simplify's Take
What believers are saying
- Partnership with AWS enhances scalability and reliability for enterprise clients.
- $50 million Series C funding supports product development and global expansion.
- Growing preference for phone support among Gen Z boosts demand for PolyAI's solutions.
What critics are saying
- AI hallucinations could harm PolyAI's reputation in customer service scenarios.
- Real-time emotion AI models may challenge PolyAI's current offerings.
- Rising AI startups in London increase competition for talent and investment.
What makes PolyAI unique
- PolyAI's voice assistants support 10 languages, enhancing global customer service capabilities.
- Quick deployment in six weeks or less sets PolyAI apart from competitors.
- PolyAI's seamless integration into existing tech stacks minimizes disruption for businesses.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Paid Holidays
Hybrid Work Options
Flexible Work Hours
Stock Options
Company Equity
Professional Development Budget
Conference Attendance Budget
Fertility Treatment Support
Family Planning Benefits
Wellness Program
Mental Health Support
Home Office Stipend
Phone/Internet Stipend
Enhanced parental leave
Annual learning and development allowance
One-off WFH allowance when you join
Private healthcare
Bike2Work scheme
Growth & Insights and Company News
6 month growth
↑ 3%1 year growth
↓ -2%2 year growth
↓ -1%New data shows 86% of Gen Z ditches digital-first for phone supportNEW YORK and LONDON, Feb. 28, 2025 /PRNewswire/ -- PolyAI, a global leader in voice AI solutions for customer experience and service, reveals that 65% of Americans prefer a phone call as their primary method of contacting customer service for retail and travel brands. Perhaps more surprising, 86% of Gen Z and younger Millennial participants prefer the voice channel for support, breaking the stereotype that young people don't like to talk on the phone.A recent survey of 1,000 U.S. consumers, commissioned by PolyAI and conducted by Dynata, indicated a general openness to engage conversational AI, as long as it offers accurate and efficient support, especially during high-demand periods. While 55% of respondents are likely to immediately ask for a representative if they hear a robotic IVR (interactive voice response), 71% of consumers are willing to speak to an intelligent voice assistant if it could accurately fulfill their customer service needs (process a return, perform a price match, answer questions, etc)."The survey's findings echo what we're hearing from brands we work with: their customers don't like being on hold nor do they trust the ability of old school IVRs to solve their issue. This sentiment was born from decades of stagnation in contact center technology, which has historically been about operational efficiency over the customer experience," said Nikola Mrkšić, co-founder and CEO of PolyAI
The CEO and co-founder of Nvidia-backed AI-powered voice assistant startup PolyAI says the London startup’s future is “predominantly American” but it will retain its UK office.Nikola Mrkšić, the co-founder of PolyAI, was speaking on the Tech.eu podcast, where he discussed the history of the startup, the rise of generative AI, and its impact on the workforce, DeepSeek, among other topics. The CEO said questions about the location of a startup's HQ, in a post-Covid world, were superfluous.Nikola MrkšićPolyAI was founded in 2017 by Mrkšić, (formerly of Apple’s Siri), Tsung-Hslen Wen (formerly of Google) , and Pei-Hao Su (formerly of Meta) who met at the University of Cambridge. The startup develops AI-powered automated voices for enterprise clients. Last year, it closed a $50m (£39.4m) funding round led by Hedosophia and NVentures, the VC arm of Nvidia, valuing it close to $500m. The startup, which employs over 200 people, has offices in London (its biggest office), New York, San Francisco, and also an office in Belgrade, Serbia, where Mrkšić hails from. Over recent years, there has been much chatter about the merits and downsides of London as an HQ for startups. Mrkšić said the reason the startup’s future was largely in the US was because over 70 per cent of its revenues now came from the US market
PolyAI, a leader in conversational voice AI, secured $50 million in Series C funding, raising its total funding to over $120 million. Key investors include Hedosophia, Nvidia’s NVentures, and Zendesk. The funds will support product development and global expansion. PolyAI also partnered with AWS to enhance the scalability and reach of its technology, offering more secure and reliable solutions for enterprise clients.
The only annual conference to focus on real-world voice AI applications and customer stories. NEW YORK and LONDON, Nov. 6, 2024 /PRNewswire/ -- PolyAI, a global leader in voice AI solutions for customer experience and service, is kicking off its annual PolyAI VOX: Horizons virtual summit on Thursday, November 14. The event brings together thought leaders across industries – and the globe – to focus on how AI has already transformed contact centers, as well as share real world contact center and CX leader experiences and advice. 2024 has been a banner year for AI. Corporate interest in the tech increased, as did strategic focus on its thoughtful implementation
PolyAI, a leading provider of voice artificial intelligence solutions for customer experience, has joined forces with OpenTable, a global leader in restaurant technology, to revolutionise the way enterprise restaurants handle reservations.