QubicaAMF

Bowling center technology and maintenance provider

Account Services Administrator

Customer SupportPosted on Nov 9

Full-timeMechanicsville, VA, USA$20 - $24.50 /hr

About the Job

Requirements

Must be at least 18 years of age.
An Associate’s degree or equivalent combination of education and experience is required.
At least 1 year of sales experience is required.
Proficiency in Microsoft Windows and Office products is required.
Working knowledge of Microsoft CRM is required.
Strong communication skills are required.
Knowledge of general sales principles is required.
Ability to translate technical knowledge into plain, easy-to-understand language is required.
Ability to work from 8:30 a.m. to 5:30 p.m., Monday through Friday, is required.
The role requires regularly sitting, talking, or hearing; frequently standing, walking, using hands to finger, handle, or feel, and reaching with hands and arms; and occasionally lifting or moving up to 50 pounds.

Responsibilities

Interact with customers, distributors, and the outside sales force by incoming telephone calls and emails, and resolve customer account issues.
Sell and process orders for aftermarket products.
Process distributor orders and inquiries.
Process Lucky Strike orders and inquiries.
Onboard eShop customers.
Monitor and service the Customer Service voicemail box.
Administer the Customer Service inbox.
File shipping documents daily.
Perform other duties as assigned.

Desired Qualifications

Bowling center operation or bowling equipment background is preferred.
Knowledge of QubicaAMF Worldwide LLC products and systems is preferred.

Salary Range: 20 to 24.5 (Currency: USD) (Pay period: per-hour-wage)

Interact with customers, Distributors, and the outside sales force via incoming telephone calls and emails and resolve issues with customer account

Key Accountabilities/ Essential Job Functions

Sell and process orders for Aftermarket products.

Process Distributor orders and inquiries.

Process Lucky Strike orders and inquiries

eShop customer onboarding.

Monitor and service the Customer Service voicemail box.

Administer the Customer Service inbox.

Daily filing of shipping documents.

Ability to work 8:30 a.m. to 5:30 p.m., Monday - Friday.

Other duties may be assigned.

Supervisory Responsibilities

The position will not have direct reports.

Competencies/Qualifications

Strong communication skills.

Knowledge of general sales principles.

Ability to translate technical knowledge into plain and easy-to-understand language.

Work Environment

While performing the duties of this job, the employee regularly works in a general office environment where typical levels of noise, dust, and activity can be expected. The noise level in the work environment is usually moderate.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.

Travel Required

No travel is required.

Required Education and Experience

Must be at least 18 years of age.

Associate’s degree or equivalent combination of education and experience.

Minimum 1 year of sales experience.

Proficient in Microsoft Windows and Office products. Working knowledge of Microsoft CRM.

Bowling center operation or bowling equipment background preferred.

Knowledge of QubicaAMF Worldwide LLC products and systems preferred.

Competitive compensation and benefits include medical/dental/vision insurance, 401(k) with employer contribution, PTO, paid Holidays, and an on-site fitness center.

Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this role. Duties, obligations, and activities are subject to change at any time, with or without notice.

About the Company

QubicaAMF

Bowling center technology and maintenance provider

QubicaAMF provides products and services for bowling and entertainment centers worldwide. It sells and supports bowling equipment and attractions that help modernize facilities and attract customers. Its flagship offerings include the BES X Bowler Entertainment System, which adds social and competitive features to bowling experiences, and HyperBowling, an attraction that combines a bumper-based play area with a digital scoring and interaction system. The company generates revenue from product sales and ongoing support and maintenance contracts, and it positions itself as a reliable partner that guides bowling centers through planning, modernization, and upkeep. In short, QubicaAMF helps bowling centers upgrade facilities, operate engaging experiences, and maintain those systems over time to attract millions of players in more than 100 countries.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Mechanicsville, VA
Founded: 2005

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