Customer Service Specialist
Red Bull
Customer Service Specialist
Red Bull
Manufactures and markets energy drinks
CUSTOMER OPERATIONS & CONTINUOUS IMPROVEMENT
Assess customer logistics capabilities and operational performance using diagnostic tools and analytics.
Develop and implement joint action plans to improve customer logistics performance and ordering behaviour.
Identify opportunities to optimize service levels, asset utilization, supply chain efficiency, and operational costs.
Lead the implementation of new tools, automation initiatives, and improved ways of working.
Drive logistics trade-term and process improvements that create value for both Red Bull and customers.
ORDER-TO-CASH EXECUTION
Own the end-to-end Order-to-Cash process for Finished Goods and VISIT items.
Manage sales orders, return orders, goods movements, claims, and credit-note processes in SAP.
Monitor customer deliveries and ensure high-quality service from 3PL to end customer.
Manage collection activities in accordance with credit policies and company guidelines.
Prepare and maintain all required order, export, and customer documentation.
Maintain accurate customer master data, pricing, and transactional records.
CUSTOMER PARTNERSHIP & SERVICE EXCELLENCE
Act as the primary point of contact for customers and key internal stakeholders.
Build strong customer relationships and identify opportunities for sustainable business growth.
Understand customer needs, business realities, market dynamics, and logistics constraints.
Conduct regular customer visits, performance reviews, and feedback sessions.
Represent the customer perspective within the organization and drive customer-centric decisions.
Support the Sales team on all logistics and customer service-related topics.
COMPLIANCE, QUALITY & GOVERNANCE
Ensure execution of processes in line with company policies, standards, and operating guidelines.
Act as SAP key user and escalate non-standard process deviations where required.
Maintain documentation, manuals, guidelines, and business process procedures.
Manage batch tracking, traceability, product samples, and customer certificates.
Handle consumer complaints and support quality-management requirements.
Ensure compliance and operational transparency across all customer-service and logistics activities.
Monitor customer service and commercial KPIs.
Identify trends, risks, and improvement opportunities and initiate corrective actions.
Collaborate with Planning, Sales, Finance, Logistics, Quality, and external logistics providers to ensure seamless execution.
Influence supply chain flexibility and product availability in line with route-to-market and logistics strategies.
Support continuous improvement projects, process optimization, and system testing activities.
PERFORMANCE MANAGEMENT
Monitor customer service and commercial KPIs.
Identify trends, risks, and improvement opportunities and initiate corrective actions.
Collaborate with Planning, Sales, Finance, Logistics, Quality, and external logistics providers to ensure seamless execution.
Influence supply chain flexibility and product availability in line with route-to-market and logistics strategies.
Support continuous improvement projects, process optimization, and system testing activities.
Minimum 5 years of experience in Customer Service and Operations within a multinational environment, preferably in FMCG.
Strong understanding of supply chain and logistics operations, including experience managing logistics service providers and customer-facing processes.
Excellent communication and interpersonal skills, including customer-facing and telephone communication, stakeholder management, and relationship building.
Strong negotiation, influencing, and collaboration skills across internal and external stakeholders.
Ability to work effectively under pressure, manage multiple priorities, and deliver results in a fast-paced environment.
Strong project management capabilities with the ability to combine strategic thinking, attention to detail, and execution excellence.
Process-oriented mindset with a holistic understanding of end-to-end supply chain processes and experience driving continuous improvement and change management initiatives.
Strong analytical and problem-solving skills, with the ability to translate data from multiple sources into actionable business insights.
Solution-, quality-, and service-oriented approach with a strong customer focus.
Entrepreneurial can-do attitude, demonstrating ownership, initiative, resilience, and a commitment to best-practice implementation.
Advanced Microsoft Office skills (Excel, PowerPoint, Word).
Knowledge of SAP S4 HANA, SAP IBP, BI, or similar ERP and planning systems.
Red Bull Hungaria Kft. is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, or sexual orientation. All personal data provided by applicants will be treated confidentially and used solely for recruitment purposes in compliance with the General Data Protection Regulation (GDPR).
Red Bull makes and markets energy drinks. It focuses on a signature global beverage and uses a distinct marketing strategy to build the brand. How it works: the drink combines ingredients such as caffeine and sugars (originally based on Krating Daeng) and is carbonated for Western palates, distributed worldwide through large-scale marketing, sponsorships, and events to boost sales. How it differs: it remains privately held by the founding families, avoiding public funding, and relies on a marketing-heavy approach—extreme-sports sponsorships, high-profile events, and a strong brand identity—rather than conventional product features alone. What it aims to do: maintain leadership in the energy-drink category, grow globally through branding and partnerships, and continue expanding its product line and presence without going public.
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