Field Service Engineer

Job Description:

About Packsize
 

We are Packsize. A fast-growth multinational technology company committed to eliminating excessive and unfriendly packaging experiences through the adoption of Right-sized Packaging On Demand® systems, software, and services. Founded in 2002 and headquartered in Salt Lake City, Packsize gives businesses worldwide the ability to improve their customer satisfaction and enhance brand value while gaining efficiencies and savings. We accomplish this through our shared passion for a world where every box, envelope, and package shipped is the right size. This right-sized shipment sends a ripple effect through the supply chain by reducing carbon emissions and fuel needs. In pursuit of packaging sustainability, we value the contribution of our combined experiences, backgrounds, and relationships to create a team where Everyone Fits. Become a part of Packsize and help us build Smart Packaging for a Healthy Planet®.

About the Role
 

A Field Service Engineer will install, configure and maintain equipment solutions onsite at customer facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Field Service Engineer will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product(s). They will build and maintain strong, trust-based customer relationships and will work closely with other supporting team members to provide exceptional customer service.

What You'll Do
 

• Ensuring execution of defined service and installation calls on assigned customers necessary to achieve goals

• Support customer installation project management

• Provide on-site installation, validation and commissioning of Automatic Packaging Solutions Systems

• Perform hands-on troubleshooting, service and repairs (including upgrades, modifications)

• Provide on-site training to customers

• Scheduling tasks at customer job sites

• Troubleshooting issues quickly and effectively, using technical drawings and documentation

• Performing routine maintenance and emergency services as they arise

• Continuous learning, including customer operational processes, packaging designs, technical specifications

• Support requests and issue management

• Spares management towards end customer

• Stay up to date with industry and market trends

• Documentation, reporting and administrative work related to project installs and preventative maintenance

• Basic clerical and administrative duties (emails, expense reports, travel arrangements, technical reports)

• Communicate responsively and productively with company and customer personnel

• Adhere to all company and local customer safety requirements and protocols

• Work against set performance KPIs

What You'll Bring
 

• Bachelor degree/technical education OR minimum 3 years experience in troubleshooting electrical/mechanical equipment

• Strong diagnostic and problem-solving skills with a customer-first mindset

• Skilled in use of mechanical and electrical hand tools; able to read technical schematics and wiring diagrams

• Detail oriented and stress resistant

• Strong communication and collaboration skills

• Flexible and adaptable to changes

• Comfortable working independently, managing your own time with minimal supervision

• Customer service oriented with ability to balance multiple tasks and priorities

• Innovative and self-assured with decision making ability and hands-on mentality

• Positive attitude and ability to learn quickly in a hyper-growth environment

• Familiar with Microsoft Office; experience with reporting tools or service software is a bonus

• Fluent in English and local language (spoken and written)

Physical Requirements
 

• Must be able to lift 50lbs

• Will be required to stand, walk, kneel, and bend for several hours constantly
   

Travel Requirements
 

• All work performed remotely at customers facilities within your territory or outside as needed

• Travel often required internationally

• Approximate overnight travel: 50-70%

• Willingness to travel and work consignment shifts, including weekends

Nice to Have
 

• Previous experience as a Resident Engineer or customer-facing field service role

• Familiarity with automated packaging systems or industrial automation equipment

• Basic knowledge of PLC systems and industrial sensors

• Experience with technical documentation, reporting, or digital service tools

• Valid driver's license
• 5+ years hands-on experience in electro-mechanical systems (preferred)
   

Opportunity & Inclusion at Packsize

Packsize is committed to creating and maintaining a diverse, equitable, and inclusive workplace. We provide equal employment opportunities to all applicants regardless of race, religion, age, gender identity, sexual orientation, disability, or any other characteristic protected by law. Reasonable accommodations may be made available, to ensure every candidate can perform at their best.

We are committed to fair and transparent compensation practices in line with the principles of, and regulations for,  equal pay and pay transparency.

Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills. At Packsize, we’re committed to supporting the health, well-being, and financial security of our team members. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.