Business Process Automation / IT Professional

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Key Responsibilities

• Business Analysis & Process Improvement
• Partner with business stakeholders to identify process improvement opportunities and develop technology-enabled solutions.
• Gather, analyze, document, and validate business requirements.
• Translate business needs into detailed functional and technical requirement specifications.
• Lead process redesign, workflow optimization, and automation initiatives.
• Develop implementation plans, testing strategies, deployment plans, and user training materials.
• Drive continuous improvement initiatives utilizing Lean, automation, and AI technologies.

 ServiceNow Platform Administration & Support

• Provide North America support for the ServiceNow platform.
• Manage modification requests, change management activities, testing, deployment, and user adoption.
• Administer ServiceNow workspaces, including:
• PDF Templates
• Email Templates
• Task and Action Creation
• Workflow Support
• Collaborate with Global ServiceNow Insights and Development teams on enhancements and issue resolution.
• Support integration of ServiceNow data with SAP, Datamart, SQL Server, and reporting solutions

Power Platform Development

• Design, develop, test, and deploy:
  • Power Apps
  • Power Automate Flows
  • AI-driven process automation solutions
  • Business workflow applications

• Maintain and enhance existing applications including 
  • Delivery Performance / Damaged Missing App
  • OEM Bundle Issue Trackers
  • MIV Day One
  • MIV Project Communication
  • ISE/CSE Metrics
  • TPS Applications
  • DCS Applications

CSC Application Support

• Support CSC business applications by:
  • Developing requirement specifications
  • Coordinating testing and deployment activities
  • Managing application enhancements
  • Supporting P58 vs P40 business impacts across CSC applications
  • Providing reporting and analytics solutions
  • Supporting Sales and ServiceNow data-related initiatives
  • SharePoint Administration & Collaboration Solutions
  • Design and maintain SharePoint sites and portals.
  • Support CSC and OM portals.
  • Design pages using modern web parts and user experience best practices.

 Manage:

• Document libraries
• Navigation structures
• Security and permissions
• Site architecture

 Data Management & Analytics

• Administer SQL Server databases and data structures.
• Create and maintain databases, tables, mappings, and data integrations.

Support ERP-related data feeds including:

• SAP
• ServiceNow
• Datamart
• SQL Server
• Develop ad hoc reporting and analytics solutions.
• Support data visualization and KPI reporting through Power BI, Qlik, and other analytics platforms.

Compliance & IT Governance

• Ensure solutions align with enterprise IT governance standards.

Support:

• CMDB processes
• ITCCS application registration
• Data Privacy Assessments
• Application compliance reviews
• FDA Part 11 requirements (where applicable)
• Maintain familiarity with the Siemens Healthineers IT landscape and architecture standards.

Required Qualifications

Education

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering, or related field.
• Equivalent combination of education and experience may be considered.

Experience

• 5+ years of experience in business systems analysis, process automation, application support, or business technology solutions.
• Experience gathering and documenting business requirements.
• Experience supporting enterprise business applications and workflows.
• Experience leading testing, implementation, and user adoption activities.

Technical Skills

Required:

• Microsoft Power Apps
• Microsoft Power Automate
• SharePoint Site Design and Administration
• SQL Server
• Relational Database Design
• Business Process Analysis
• Requirements Documentation
• Testing and Change Management
• ServiceNow Platform 
• Power BI or Qlik Analytics
• Microsoft Office Suite

Preferred:

• Microsoft Copilot and AI Automation Technologies
• Datamarts and Data Warehousing
• HTML/CSS
• REST APIs and Integrations
• SAP Data Structures
• Agile Project Delivery Methodologies
• Workflow Automation Platforms
• Low-Code/No-Code Development

Key Competencies:

• Business Process Improvement
• Digital Transformation
• Business & Technical Problem Solving
• Stakeholder Management
• Data Analytics
• Process Automation
• Application Lifecycle Management
• Communication and Training
• Continuous Improvement
• Cross-Functional Collaboration

Success Measures:

• Deliver measurable process efficiency improvements through automation.
• Improve business data visibility and reporting capabilities.
• Reduce manual effort through workflow automation and AI-enabled solutions.
• Ensure stable operation of key business applications and portals.
• Drive adoption of digital solutions across business and operational teams.
• Serve as a trusted liaison between business stakeholders, IT teams, and development organizations.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here.

Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [email protected]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here.

Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.