Senior IOC Specialist

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.

Senior IOC Specialist Position Description
 

We are seeking Senior IOC Specialist to join our IT team to assist and provide first escalation support in the monitoring, troubleshooting and support of various Linux and Windows operating systems, databases, utilities, system tools on cloud or the hardware on which they reside. As a Senior IOC Specialist, you will respond to monitoring alerts and cases, drive investigations and provide triage during incidents and outages for services that the IOC supports across Q2. You will join a passionate and collaborative team of people who are focused on providing exceptional support to our customers and internal teams.

 
RESPONSIBILITIES: 

• Proactively respond to alerts generated by monitoring systems to maintain environment health and stability.
• Resolve issues by following documented processes and pre-defined standard operating procedures.
• Monitor and analyze logs and alerts from a variety of different technologies across multiple platforms in order to identify and mitigate security incidents and maintain the integrity of corporate information.
• Leverage network security tools and capabilities to analyze potential cyber threats from a variety of intakes taking appropriate response actions to include threat containment and/or escalation.
• Document troubleshooting results and remediation actions, provide regular status updates to impacted customers.
• Identify and escalate critical impact to on-call teams
• Create and maintain operational runbooks in support new and changing infrastructure
• Perform daily IOC tasks, including managing a case workload, responding to escalated issues and operational checklists
• Ensure proper transition during shift changes
• Incident and Event Management :
• Responsible for ensuring efficient resolution of incidents through people, process, and technology
• Manage projects to upgrade and maintain NOC technologies
• Flexible to work in 24*7 environment
• Responsible for training team members, project engineers, technical support staff and application development staff to understand and work within the defined architecture and standards being implemented

EXPERIENCE AND KNOWLEDGE: 

• Basic knowledge of Windows and/or Linux server administration concepts such as troubleshooting Windows, IIS, Linux, Connectivity, DNS and Active Directory 
• Basic knowledge of networking concepts 
• Basic understanding of IaC concepts 
• Basic level exposure to virtualized/containerized environments 
• Basic knowledge of application support within multi-tier environments (web, application, database) 
• Basic knowledge of incident, change, and problem management principles 
• 5+ years previous related experience 
• Previous experience with Linux Systems Administration 
• Must have strong organizational and multi-tasking skills to prioritize workload in a fast-paced environment 
• Must work effectively within a team environment 
• Experience on Automation tools and procedures

Skills :

• Databases – MSSQL
  • Manage Database DNS CNames
  • Database Copy
  • Manage database alerts
• Networking
  • SSL Cert
  • F5
  • Load Balancing & URL config
  • IP Whitelisting
  • VPN
  • Hashicorp Consul
• Linux
  • Expanding Linux Drives
  • Understanding SMTP Logs
  • Linux OS Management (CDM)
  • Monitoring servers
  • Containers(Docker,Nomad,Kubernetes)
  • Secrete Management (Vault)
• Windows Server
  • File Archive Management
  • Active-Active Server DFS Replication
  • Disk Management
  • User Access Procedures
  • Server Alerts Management
• Cloud
  • AWS Compute,DNS,Database,Networking,Security
  • Azure Compute,DNS,Database,Networking,Security

Tools :

• PagerDuty – Preferred
• LogicMonitor – Preferred
• Splunk – Preferred
• Grafana
• Salesforce

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities

• Flexible Time Off 

• Career Development & Mentoring Programs 

• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents 

• Community Volunteering & Company Philanthropy Programs 

• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.