Manager – Strategic Accounts

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

What Drives Success

Position Summary

Under limited supervision, the Manager of Strategic Accounts leads and develops a team of Strategic Account Managers responsible for the company’s most complex and critical national account partners. This role focuses on day‑to‑day people leadership, execution of national account strategies, and delivery of profitable growth through disciplined sales execution.

The Manager applies professional expertise and judgment within established policies and frameworks to coach performance, delegate account ownership, oversee program execution, and resolve routine and non‑routine issues. The role partners cross‑functionally to support program alignment, customer experience, and continuous improvement while contributing to broader sales and organizational objectives.

Key Responsibilities

People Leadership & Performance Management

• Directly supervises, coaches, and develops a team of Strategic Account Managers to ensure consistent execution of national account strategies and sales processes.
• Assigns and balances ownership of the largest and most complex national account partners to maximize team effectiveness and coverage.
• Drives capability development in account planning, negotiation, margin discipline, forecasting, and sales process execution through ongoing coaching and feedback.
• Manages performance issues, supports development planning, and resolves day‑to‑day personnel matters using sound judgment within established policies.

National Account Oversight & Business Results

• Oversees team execution to retain, grow, and manage profitable and sustainable national account partnerships.
• Monitors account performance, pipeline health, and forecast accuracy; identifies risks and opportunities and drives corrective actions as needed.
• Ensures adherence to approved pricing structures, contracts, and program guidelines to protect margin and profitability.
• Supports delivery of a consistent, high‑quality customer experience and trust‑based relationships across assigned accounts.

Cross‑Functional Collaboration

• Partners with marketing, supply chain, finance, field sales, and acquired business units to support national account strategies and resolve execution challenges.
• Facilitates alignment and communication between the team and internal stakeholders to support new initiatives, distribution or OEM strategies, and acquisition integration.
• Adjusts team priorities and processes in response to organizational and market changes within defined operating frameworks.

Program Execution & Improvement

• Leads execution and continuous improvement of national account programs, including playbooks, guidelines, pricing structures, and incentives.
• Identifies opportunities to enhance tools, documentation, and processes to improve consistency, scalability, and team effectiveness.
• Supports adaptation of programs for new capabilities, capital projects, acquisitions, and evolving customer or market needs in partnership with senior leaders.

Communication & Stakeholder Management

• Develops and delivers clear, consistent communications to national account partners, internal teams, and leadership aligned with approved strategies.
• Serves as a point of escalation for key customer and internal issues, resolving matters within scope and escalating higher‑risk decisions appropriately.

New Business Development Oversight

• Oversees the team’s execution of national account new‑business activities by setting targets and expectations aligned to annual growth goals.
• Maintains visibility to the prospect pipeline; assigns opportunities and provides coaching and oversight to support successful closure and onboarding.

Owns team execution against new‑business volume and margin goals as part of a broader sales organization.

What We Are Looking For

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of 8 years of progressive experience in sales or strategic account management, including direct people leadership.
• Demonstrated ability to supervise professional employees and drive execution against defined strategies and objectives.
• Strong business acumen with the ability to analyze issues, exercise judgment, and apply established policies and procedures.
• Proven effectiveness in coaching, delegation, and performance management.
• Working knowledge of marketing strategy, sales techniques, pricing, forecasting, and sales control systems.
• Experience supporting strategic planning and budget execution within a larger organizational budget.
• Strong written and verbal communication skills with internal and external stakeholders.
• Proficiency in Microsoft Office and CRM systems.
• Solid understanding of customer service principles, needs assessment, and satisfaction measurement.

What We Offer

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $119,200 - $156,450 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us! 

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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