Cantor Fitzgerald

Arranges financing and brokers securities trades

Customer Support Eservices

Customer SupportConfirmed live in the last 24 hours

Full-timeSydney NSW, AustraliaNo salary listedIn-person

About the Job

Requirements

2-3 years of experience in financial services support, ideally in banking, IDB, exchange, or clearing
Experience with FX, Rates, or Credit products is essential
Proven FIX API troubleshooting skills are a must
Understanding of trading workflows and the trade lifecycle is crucial
Strong problem-solving and analytical abilities are key
Excellent multitasking and prioritization skills, especially in time-sensitive environments
Proficiency in Microsoft Office tools

Responsibilities

Provide first-line support for trading platforms, managing incidents within SLAs
Drive investigations from triage to resolution, ensuring timely issue resolution
Monitor alerts and respond proactively to real-time issues
Troubleshoot FIX connectivity, order routing, and market data challenges
Analyze FIX logs and investigate order/trade activities for accurate resolution
Perform operational tasks like order lookups, cancellations, and trade exports
Effectively communicate during incidents and manage stakeholder expectations
Build and maintain strong relationships with clients and internal teams
Stay updated with end-to-end trading workflows for efficient support
Support the global shift model with clear and effective handovers

Desired Qualifications

Exposure to deployment or networking
A demonstrated interest in low-level system architecture, including infrastructure, networking, and platform internals
Familiarity with Confluence, Dynamics, Teams, and Salesforce
Awareness of artificial intelligence tools for workflow efficiency

As a member of the eServices team, you will play a crucial role in delivering exceptional support to clients, ensuring smooth operations for our electronic trading platforms. This role demands a unique blend of technical expertise, strong communication skills, and a client-centric approach, all within a fast-paced, dynamic trading environment.

2-3 years of experience in financial services support, ideally in banking, IDB, exchange, or clearing.
Experience with FX, Rates, or Credit products is essential.
Proven FIX API troubleshooting skills are a must.
Understanding of trading workflows and the trade lifecycle is crucial.
Exposure to deployment or networking is an advantage.
A demonstrated interest in low-level system architecture, including infrastructure, networking, and platform internals.
Strong problem-solving and analytical abilities are key.
Excellent multitasking and prioritization skills, especially in time-sensitive environments.
Proficiency in Microsoft Office tools, with familiarity in Confluence, Dynamics, Teams, and Salesforce being desirable.
Awareness of AI tools for workflow efficiency is a plus.

Provide first-line support for trading platforms, managing incidents within SLAs.
Drive investigations from triage to resolution, ensuring timely issue resolution.
Monitor alerts and respond proactively to real-time issues.
Troubleshoot FIX connectivity, order routing, and market data challenges.
Analyze FIX logs and investigate order/trade activities for accurate resolution.
Perform operational tasks like order lookups, cancellations, and trade exports.
Effectively communicate during incidents and manage stakeholder expectations.
Build and maintain strong relationships with clients and internal teams.
Stay updated with end-to-end trading workflows for efficient support.
Support the global shift model with clear and effective handovers.

About the Company

Cantor Fitzgerald

Arranges financing and brokers securities trades

Cantor Fitzgerald arranges financing and executes securities trades for corporations and institutional investors through its investment banking and brokerage businesses. Its capital markets teams work on equity and debt offerings, while advisers support mergers, acquisitions, and private investment transactions. Trading desks cover stocks and fixed-income securities, and its prime brokerage and investment management businesses support clients with financing and portfolio services. The firm earns underwriting and advisory fees, trading commissions, and investment management fees across these activities. Founded in 1945, Cantor Fitzgerald is headquartered in New York City.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: New York City, New York
Founded: 1945

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