Domestic Violence Advocate - Residential Services
$24 - $27/hr
Mid
Bachelor's, Master's
Denver, CO, USA
In Person
Social & Community ServicesCase Management & Advocacy
About the job
Requirements
- A bachelor's degree in social work or a related field.
- Strong written and oral communication, time management, and organizational skills.
- Ability to remain attentive, responsive, and proactive and to adapt to survivors' needs in a diverse, changing residential setting.
- Strong attention to detail and technical aptitude, including advanced proficiency with Microsoft Office.
- Knowledge of domestic violence, trauma-informed services, and empowerment models.
- Strong interpersonal skills.
Responsibilities
- Respond to callers using the 24-hour Crisis & Information Line by providing emotional support, crisis intervention, and de-escalation; educating callers about domestic abuse, trauma response, and coping skills; assessing immediate needs and safety risks; identifying culturally appropriate resources and referrals; supporting callers in developing and implementing action and safety plans; and screening callers for emergency residential services.
- Provide initial intake for new residents, orient them to the emergency residential facility and program, assess presenting problems and immediate needs, identify culturally appropriate resources and referrals, develop action and safety plans, and provide emotional support, de-escalation, and crisis intervention during intake.
- Provide short-term individual advocacy, counseling, safety planning, and crisis intervention to adult residents and children, including emotional support and help developing short-term goals to address immediate concerns.
- Communicate with Primary Advocates to support quality resident services.
- Provide case management to emergency residential facility clients, including conducting initial meetings to identify needs and goals, linking residents to culturally appropriate resources and referrals, providing ongoing support and encouragement, advocating with outside agencies and within the program, and conducting exit interviews to support transitions from the facility.
- Facilitate educational and support groups and children's activities and support groups, including a weekly evening group for adult residents or children on a rotational basis.
- Support a safe, secure, and respectful residential community by providing emotional support, de-escalation, conflict management, problem solving, and crisis intervention; conducting regular safety checks and searches as needed; explaining program expectations; helping residents meet day-to-day needs with personal items, supplies, and food; and helping keep the shelter clean and tidy.
- Maintain accurate and timely charts and other necessary documentation.
- Work toward individual, team, and agency goals and objectives; collaborate respectfully with staff to coordinate services across the residential facility and agency programs; and use ethical, professional communication to resolve problems or conflicts with team members.
- Attend weekly case management and staff meetings, monthly all-agency meetings, and program meetings; participate in program development and agency and community educational opportunities; represent SafeHouse Denver professionally; and work with service providers and community agencies to assist survivors and the organization.
- Work a schedule that includes one weekend day for weekend dual coverage and participate in a monthly on-call rotation, responding to calls within 15 minutes of the first contact by a team member.
- Collaborate with onsite staff to address questions and clarify or resolve issues as needed; perform other duties as assigned.
Desired Qualifications
- A master's degree in social work or a related field.
- Three years of experience in human services or a related field.
- Two years of crisis intervention, case management, and advocacy experience.
About the company
SafeHouse Denver provides refuge and support for survivors of domestic violence, including adults, children, and youth, through an Emergency Shelter and a non-residential Counseling & Advocacy Center. It offers a full continuum of trauma-informed care such as individual counseling, group sessions, advocacy, and safety planning, with services available in English and Spanish. The program works by giving immediate shelter plus ongoing, customized support to help survivors regain safety and independence, combining shelter services with non-residential care to address both immediate needs and long-term wellbeing. What sets SafeHouse Denver apart is its integrated approach that covers both crisis shelter and ongoing counseling and advocacy, delivered in multiple languages, to guide families toward safety and self-sufficiency. The goal is to enable survivors to reclaim a life free from domestic violence and to build safer, more stable futures for themselves and their children.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Denver, Colorado
Founded
N/A
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Simplify's Take
What believers are saying
- September 2026 website updates show active fundraising and public visibility around Hope Gala.
- 2025 grants included government funding above 40% and no single funder above 50%.
- 2025 reported revenue reached $3 million, with $378,300 net income.
What critics are saying
- Government grants supplied over 40% of 2025 revenue, tying growth to public budgets.
- The organization ran only $378,300 surplus on $3 million revenue, leaving little cushion.
- A 2027 city funding cut would immediately squeeze shelter, counseling, and crisis-line operations.
What makes SafeHouse Denver unique
- Sarah Marx Poulain became CEO in March 2026, bringing 20 years' nonprofit leadership.
- SafeHouse Denver offers Denver's only full continuum for domestic violence survivors.
- The crisis line served more than 6,000 people in 2023.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- Life Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Wellness Program
- Hybrid Work Options
- Paid Vacation
- Professional Development Budget