SafeHouse Denver

Trauma-informed shelter and counseling services

Domestic Violence Advocate - Residential Services

Case Management & AdvocacyConfirmed live in the last 24 hours

Full-timeDenver, CO, USA$24 - $27 /hrIn-person

About the Job

Requirements

A bachelor's degree in social work or a related field is required.
Excellent written and oral communication skills, time management, and organizational skills are required.
Ability to remain attentive, responsive, and proactive, and to adapt to changing needs in a diverse residential setting is required.
Strong technical aptitude and advanced proficiency in Microsoft Office are required.
Commitment to the SafeHouse Denver mission is required.
Knowledge of domestic violence, trauma-informed services, and empowerment models is required.
Outstanding interpersonal skills are required.

Responsibilities

Respond to callers who access SafeHouse Denver’s 24-hour Crisis & Information Line by providing emotional support, crisis intervention, and de-escalation; information and education on domestic abuse, trauma response, and coping skills; assistance assessing immediate needs, identifying culturally appropriate resources and referrals, and developing a plan of action; safety planning; and screening for emergency residential services.
Provide initial intake of new residents, orient them to the emergency residential facility and program, appraise presenting problems, assess immediate needs, identify culturally appropriate resources and referrals, develop plans of action and safety plans, and provide emotional support, de-escalation, and crisis intervention during intake.
Provide short-term individual advocacy, counseling, safety planning, and crisis intervention to adult residents and children, including emotional support and assistance developing short-term goals to address immediate concerns.
Provide residents with information and education about domestic abuse, trauma response, and coping skills, and support them in assessing danger and risks, identifying culturally appropriate resources and referrals, and implementing safety plans.
Communicate with Primary Advocates to ensure quality resident services.
Provide case management services for emergency residential facility clients, including conducting initial meetings to identify needs and goals, linking residents to culturally appropriate resources and referrals, providing ongoing support, advocating with outside agencies and within the program, and conducting exit interviews to support transitions from the facility.
Facilitate educational and support groups and children’s activities and support groups, including a weekly evening group for adult residents or children on a rotational basis.
Support a safe and secure residential environment and a safe, respectful community living environment through emotional support, de-escalation, conflict management, problem solving, and crisis intervention.
Conduct regular safety checks and safety searches as needed.
Explain the program clearly and clarify resident expectations to support participation in the emergency residential facility.
Support residents’ day-to-day needs by supplying personal items, supplies, and food, and help ensure the emergency shelter is clean and tidy.
Maintain accurate and timely records, including appropriate charting and other necessary documentation.
Work toward individual, team, and agency goals and objectives; collaborate respectfully with staff to facilitate coordinated services within the Residential facility and across agency programs; and use ethical, professional communication to resolve problems or conflicts with team members.
Attend weekly case management and staff meetings, monthly all-agency meetings, and program meetings; participate in program development and agency and community educational opportunities to maintain and improve skills.
Represent SafeHouse Denver and promote its services professionally, and work with service providers and community agencies to assist survivors and the organization.
Work one weekend day as part of weekend dual coverage and participate in a monthly on-call rotation.
Respond to phone calls during on-call periods within 15 minutes of the first contact by a team member.
Support and collaborate effectively with onsite staff to address questions and clarify or resolve issues.

Desired Qualifications

A master's degree in social work or a related field is preferred.
Three years of experience in human services or a related field is preferred.
Two years of crisis intervention, case management, and advocacy experience is preferred.

Domestic Violence Advocate - Residential Services
Who We Are and Who We’re Looking For: If you are looking to join a supportive team driven to impact the lives of others, look no further. SafeHouse Denver has been around for 47 years, and we are on a mission to improve the lives of domestic violence survivors. We are committed to providing survivors with a safe space, where they are believed, supported, and trusted. We guide community awareness of domestic violence through education, partnerships, and inclusion. We are currently looking for a Domestic Violence Advocate with crisis intervention skills to support our work as we prepare to serve more survivors in greater ways.

SafeHouse Denver promotes a culture of excellence. We prioritize and practice seven core values:

Trust	We foster a culture of trust by being reliable, honest, consistent, direct, and transparent.
Dedication	We are intentional, passionate, and driven. We commit to making a meaningful impact.
Compassion	We listen, seek to understand, and help. We embody kindness, patience, empathy, and see the value of each individual.
Collaboration	We encourage, cooperate, support, and share. We also welcome humor and fun.
Innovation	We are bold, brave, and fearless. We value curiosity and continuous learning.
Leadership	We operate with integrity, transparency, and ethics. We are solutions-oriented, optimistic, accessible, and critical thinkers.
Inclusion	We embrace and respect diverse perspectives and experiences; we believe in a welcome and equitable environment.

What You’ll Be Doing:

Respond to callers who access SafeHouse Denver’s 24-hour Crisis & Information Line

Provides emotional support, crisis intervention, and de-escalation
Provides information and education on domestic abuse, trauma response, and coping skills
Supports callers in assessing immediate needs, identifying culturally appropriate resources and referrals, and supports callers in developing a plan of action
Provides safety planning by supporting callers in assessing danger/risks, identifying culturally appropriate resources and referrals, and supporting callers in implementing their safety plan
Screens callers for emergency residential services

Provides initial intake of new residents

Orientates new residents to the emergency residential facility/program
Provides appraisal of the resident’s presenting problem
Assess immediate needs, identify culturally appropriate resources and referrals, and support residents in developing a plan of action
Provides safety planning by supporting residents in assessing danger/risks, identifying culturally appropriate resources and referrals, and supporting residents in implementing their safety plan
Provides emotional support, de-escalation, and crisis intervention during the intake process

Provides short-term individual advocacy, counseling, safety planning, and crisis intervention to adult residents and children

Provides emotional support, crisis intervention, and de-escalation to residents as needed or requested
Supports residents in developing short-term goals plans to address immediate concerns
Provides information and education about domestic abuse, trauma response, and coping skills
Provides safety planning by supporting residents in assessing danger/risks, identifying culturally appropriate resources and referrals, and supports residents in implementing their safety plan
Communicates with Primary Advocates to ensure quality services to residents
Provides case management services for emergency residential facility clients
Conducts an initial meeting with new resident to assist residents in identifying needs and goals
Links residents to culturally appropriate resources and referrals to meet immediate/ongoing needs and goals
Meets as needed to provide ongoing support and encouragement
Advocates on behalf of residents with outside agencies and within the program to support residents in meeting needs and goals
Support residents with transitions from the emergency residential facility by conducting exit interviews
Facilitates educational/support groups
Facilitates children’s activities/support groups
Plan and facilitate a weekly, evening educational/support group for adult residents or children on a rotational basis
Supports a safe and secure residential environment
Supports a safe and respectful community living environment by providing emotional support, de-escalation, conflict management, problem solving, and crisis intervention
Conducts regular safety checks and safety searches as needed
Supports participation in the emergency residential facility by providing residents with clear explanations of the program and clarifying expectations of residents
Supports residents in meeting their day-to-day needs by supplying personal items, supplies and food
Help ensure the emergency shelter is a clean and tidy facility

Maintains accurate and timely record keeping

Responsible for appropriate charting and all other necessary documentation

Demonstrates initiative and vision for service quality, service improvement, program development/growth, problem prevention and resolution

Works diligently to achieve individual, team, and agency goals and objectives
Participates and respects all staff to facilitate coordinated services both within the Residential facility and across all agency programs
Utilizes ethical and professional methods of communication to resolve problems or conflicts with team members
Attends weekly case management/staff meetings, monthly all-agency meetings, and program meetings
Actively participates in program development
Participates in agency and community educational opportunities to maintain and improve skills
Represents SafeHouse Denver and promotes the organization’s services in a positive and professional manner
Works with other service providers and community agencies to assist survivors and the organization

Shift, on-call, and team support requirements

Work schedule includes one weekend day to support weekend dual coverage
On-call service is required each month
Responds to phone calls during on-call periods within 15 minutes of the first contact by a team member
Effectively supports and collaborates with onsite staff to address questions and clarify or resolve issues as needed
All other duties as assigned

Qualifications We Are Looking For:

Required: Preferred:

Bachelor’s degree in social work or related field	Master’s degree in social work or related field
Excellent written and oral communication skills; superior time management and organizational skills	Three years of experience in human services or related field
Attentive, responsive, and proactive; ability to pivot as necessary to meet the needs of survivors in a diverse ever-changing residential setting	2 years of crisis intervention, case management, and advocacy experience
Detail oriented with strong technical aptitude; advanced proficiency in utilizing MS Office
Passion for the SafeHouse Denver mission
Knowledge of domestic violence, trauma-informed services, and empowerment models
Outstanding interpersonal skills

What We Offer:

$24 - $27 hourly rate, negotiable based on experience, full-time position, non-exempt, with performance evaluation and opportunity for merit-based increase after one full year of employment
40 hours per week with schedule flexibility required and on-call rotation
Fantastic benefits package, including plenty of paid time off for rest and vacations, and employee health insurance coverage paid 90% or more by employer
Professional development opportunities
Supportive work environment and opportunities for fun
Work with committed individuals who want to impact change
A chance to be part of a movement that will help more survivors

What Are You Waiting For?

To apply, please send your resume and cover letter to [email protected]. Please indicate DVA-Residential Services in the subject line of your email. No phone calls please.

SafeHouse Denver is committed to creating a diverse, inclusive, and equitable workplace. SafeHouse Denver is an Equal Opportunity Employer and welcomes individuals of all backgrounds, experiences, and abilities to apply.

About the Company

SafeHouse Denver

Trauma-informed shelter and counseling services

SafeHouse Denver provides refuge and support for survivors of domestic violence, including adults, children, and youth, through an Emergency Shelter and a non-residential Counseling & Advocacy Center. It offers a full continuum of trauma-informed care such as individual counseling, group sessions, advocacy, and safety planning, with services available in English and Spanish. The program works by giving immediate shelter plus ongoing, customized support to help survivors regain safety and independence, combining shelter services with non-residential care to address both immediate needs and long-term wellbeing. What sets SafeHouse Denver apart is its integrated approach that covers both crisis shelter and ongoing counseling and advocacy, delivered in multiple languages, to guide families toward safety and self-sufficiency. The goal is to enable survivors to reclaim a life free from domestic violence and to build safer, more stable futures for themselves and their children.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Denver, CO
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at SafeHouse Denver

See more jobs