Quality Assurance & Documentation Process Manager for Digital Marketing

Center 2 (19050), United States of America, McLean, Virginia

Quality Assurance & Documentation Process Manager for Digital Marketing (U.S. Card Performance Marketing)

Capital One is looking for an Associate Process Manager to conduct quality assurance and maintain documentation for digital advertising channels including Meta (Facebook & Instagram), YouTube, Discovery Ads and Yahoo Mail. This role will support a team of digital marketers focused on driving credit card acquisitions. The primary responsibilities will be verifying that campaigns & ads have been implemented accurately by associates on the team or through our agency partner, documenting key project artifacts & maintaining reference materials. The right candidate will have strong attention to detail, be comfortable with spreadsheets and able to learn new platforms quickly.

This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridays are enterprise- wide virtual work days. Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.

Responsibilities:

• Support the media strategy & operations team by reviewing project documents for consistency, technical accuracy, and completeness of details

• Conduct quality assurance reviews of advertising platforms to ensure accuracy of execution after changes have been made by the ad operations team

• Manage the team’s filing system (Google Drive) archiving all project documents and approvals to meet audit requirements

• Recommend & document naming conventions to manage projects effectively   

• Serve as the process subject matter expert for the team maintaining a playbook outlining team practices

• Identify areas that could benefit from process improvements

• Maintain reference materials including a project tracker & index of advertisements 

• Communicate across a team of high performers to understand workload and timelines for multiple projects and communicate support availability

• Participate in training to support other marketing channels

• Demonstrate a solid understanding of performance marketing, conversions, and online customer acquisition

• Complete administrative tasks to support the team as needed

Basic Qualifications:

•  High School Diploma, GED, or equivalent certification

• At least 2 years of experience in display marketing with knowledge of Google, Yahoo, Meta or YouTube

• At least 2 years of experience with Microsoft Excel or Google Sheet

• At least 1 year of experience with Google Suite applications

• At least 1 year of experience in project or process management

Preferred Qualifications: 

• Bachelor’s Degree or Military Experience

• At least 3 years of experience in display marketing with knowledge of Google, Yahoo, Meta or YouTube 

• Experience in other digital marketing channels such as Search, Social, Online Video, etc.

• At least 2 years of experience in project management

• At least 1 year of experience with Agile (Kanban)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).