Operations Specialist - Funds Transfer, Payment Processing

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Position Summary:

The Operations Specialist – Funds Transfer Pay Processing is responsible for the processing of manually initiated wire transfer instructions as well as repairing electronic instructions that do not straight through process.  These wire transfers may be in USD or a foreign currency. The position entails understanding industry wide payment formatting conventions (SWIFT) as well as BBH’s own processing systems and requirements.  The specialist will need to be able to interpret instructions in order to differentiate between the various types of money movements (ex. payments from expects). Timeliness and accuracy are key traits needed to succeed in this position.

Principal Responsibilities:

Process Transactions

• The specialist will use Keystone to process instructions received via fax. Since all transactions require duality, they will either be the person entering the item or verifying the item in Keystone.
• The specialist will also need to continuously go into repair queues within Keystone to fix items which did not STP and enable them to be processed by the system.
• The specialist will be required to interpret fax instructions as they are received in various formats to be able to process them in Keystone. Not only do clients use different fax templates, but the specialist will need to be able to identify between payments, book transfers, expects and amendments. They will need to be able to accurately pull information from the fax. These faxes range from straight forward with little interpretation needed to complex where a knowledge of other departments or industry practices may be needed.
• The specialist must be able to work in a team environment as all instructions require two people to complete the item. Communication within the group is key to get instructions processed before market deadlines.
• While the specialist may concentrate on either USD transactions or non-USD transactions most of the time, they will need to be flexible as resources are moved around to accommodate volumes and ensure items are processed in timely manner.
• The specialist must process items accurately and within established timeframes to be successful.      

Authentication

• All specialists must adhere to Funds Transfer and Firm policies related to accurately authenticating all instructions received
• Completely checking signatures and who is sending in instructions, callback documentation accuracy, accepting valid instructions        

Problem Resolution

• When unclear instructions are received via fax or electronically within Keystone, the specialist should research the item and look to resolve the issues.
• The specialist should feel comfortable escalating items to their supervisor as appropriate to reduce risk and ensure the correct steps are taken to resolve the issue.

Communications

• From time to time, the specialist will receive emails or phone calls from other BBH departments. They need to communicate professionally and provide quality answers.             

Process Improvement

• Specialists should question inefficient processes and make

Risk & Control

• All specialists must adhere to firm policies particularly those related to Funds Transfer and department procedures.
• The specialist needs to ensure that transactions are reviewed in a timely manner but without sacrificing quality or putting the firm at risk.

Knowledge, Skills, and Abilities:

• BA/BS degree or equivalent work experience
• Demonstrated PC skills
• Ability to identify, escalate and resolve a problem
• Ability to communicate professionally through effective verbal and written sills
• Ability to work in a team environment
• Ability to meet deadlines in a fast paced work environment
• Ability to multi-task
• Professional client service skills
• Attention to detail
• Strong sense of accountability and ownership of assigned responsibility

Salary Range

NJ: $50,000 - $60,000 base salary + annual target bonus

BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being. 

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.