Fast Product Install Engineer

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

We are looking for a Product Install Engineer within the GSS organization securing proper tool installation at KLA customer sites & completing of all activities required to ensure a KLA tool functions accurately. These activities include site surveys, pre-installation, installation, troubleshooting, acceptance, training, and the provision of the product for further use.

Key responsibilities include:          

• Hold pre-installation meetings with the customer to scope customer unique requirements. Create a plan of action to measure/confirm/satisfy unique customer needs. Validate deliverables with customers.
• Install tool at customer site to meet KLA specifications, through system testing according to procedures. This includes but is not limited to: light source and optical integration and precision alignment; wafer handler robot integration and teaching; camera and collection optics alignment and calibration; system-level calibrations and verification; performance testing for sensitivity and repeatability; stability and cleanliness testing; applications verification and product wafer validation.
• Troubleshooting complex system issues in a timely manner, using abstract thought, data analysis, seven-step problem-solving methodology, and other available tools.
• Management of escalations across customers and regions.
• After system testing, meet with the customer to facilitate verification of the tool performance, during which the validation of the tool is performed, to ensure it is properly functioning.
• Management of customer satisfaction through pre-activity meetings, routine update meetings, escalation meetings, post-activity meetings, and warranty meetings.
• Perform install/customer-focused applications testing to approve the operational quality of the tool.
• Provide new product installation training to worldwide customer support engineering.

 Key competencies & qualifications:

• Bachelor’s degree or master’s degree in engineering, mechanical, electrical, electronic engineering, or equivalent.
• A panel of competencies in optical, mechanic, electronic, lithography, metrology, and laser technology is desirable
• High-level technical & analytical skills, ability to understand and troubleshoot problems in software and electronic, optic, mechanical, electro-mechanical, and electro-optical systems.
• Knowledge of computer theory, various operating systems, and applicable operating system software knowledge, networking in a Windows, Unix, or Novell environment.
• Process engineering/ yield management knowledge an advantage
• Good interpersonal/communication skills in understanding customer needs.
• Ability to work under pressure and stringent timelines since installation cycle times are committed to customers and may impact customer production.
• Domestic and international travel, including to the United States, will be required as part of this role up to 80% time as part of normal duties.

KLA offers a challenging and multinational environment at the forefront of high technology and a market highly competitive package. KLA is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law. 

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Use of AI Statement 

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.