Rentokil

Global pest control and hygiene services

Operations Excellence Manager - Pest Control

Business OperationsConfirmed live in the last 24 hours

Full-timeSydney NSW, AustraliaNo salary listedIn-person

About the Job

Requirements

A business qualification (degree or diploma) or relevant experience in delivering a scaled business is required.
At least 5 years of experience in a business leadership role with profit and loss accountability is required.
At least 5 years of experience managing large, remote teams is required.
At least 5 years of experience problem-solving and delivering effective solutions is required.
Strong verbal and written communication skills, with the ability to influence and build relationships at all organisational levels, are required.
The candidate must set high standards and manage key milestones to exceed performance goals.
The candidate must analyse industry trends, simplify complex issues, and make tough decisions in new situations.
The candidate must guide people, recognise potential, and encourage learning through appropriate risk-taking.
The candidate must gain others' support for a shared vision and protect the team's reputation.

Responsibilities

Champion the digital agenda and lead its development and deployment from an operational perspective.
Provide operational input for infield technology development and work with stakeholders to support ongoing updates.
Lead the development of current and future operational leaders and support branches.
Source, develop, and contribute to local and global innovation plans.
Develop and implement new ways of working for the planning function to improve productivity.
Systematically analyse opportunities for productivity gains and lead the required procedural and cultural changes.
Review and refine technical training to ensure its quality and effectiveness.
Support the migration of training systems to U+ and sponsor reporting development to drive ongoing performance.
Manage staff resources by understanding the reasons for turnover and developing plans to improve retention.
Maintain Registered Training Organisation status through continuous review of accreditation requirements.
Ensure induction programs for operational staff are structured, reviewed, and fully complied with using U+.
Work with the Safety, Health & Environment team to develop, deliver, and maintain Standard Operating Procedures and Safe Work Method Statements.
Ensure compliance with company policies and procedures, including those for occupational health and safety and human resources, through training and awareness.
Review existing procedures, identify improvement opportunities, and develop, trial, and deploy new operating models after gaining stakeholder buy-in.
Ensure teams meet customers' servicing needs and support delivery, development, and productivity of pest control services across Australia.

Operations Excellence Manager (Pest Control)

Rentokil Initial · Sydney, Australia · Full-time · Posted 2026-09-22

Workplace: on_site

Department: Sales / Business Development

Description

Are you a seasoned leader with a passion for driving operational excellence and continuous improvement? Rentokil Pest Control is seeking an Operations Excellence Manager to join our team in Australia. This pivotal role is at the heart of our mission to deliver on our customer promise at the best possible cost. You'll be responsible for the delivery, support, and development of our pest control services across the country, with a strong focus on staff resource management and productivity.

This is a senior leadership role within our organisation and you will be responsible for ensuring our teams are meeting the servicing needs of our customers. This position is perfect for someone with deep operational and technical knowledge who can effectively manage change and positively influence our cultural journey to improve performance. You’ll review existing procedures, identify opportunities for improvement, and then develop, trial, and deploy new models after gaining buy-in from key stakeholders.

Key Responsibilities

Leadership & Innovation:

Champion our digital agenda, leading its development and deployment from an operational perspective.
Provide operational input for infield technology development and work with stakeholders to support ongoing updates.
Lead the development of our current and future operational leaders and support our branches.
Source, develop, and contribute to both local and global innovation plans.

Service & Productivity:

Develop and implement new ways of working for the planning function to improve productivity.
Systematically analyze opportunities for productivity gains and lead the necessary procedural and cultural changes.
Review and refine technical training to ensure its quality and effectiveness.
Support the migration of our training systems to U+ and sponsor reporting development to drive ongoing performance.
Manage staff resources by understanding the reasons for turnover and developing plans to improve retention.

Training & Compliance:

Maintain our status as a Registered Training Organisation (RTO) through continuous review of accreditation requirements.
Ensure all induction programs for operational staff are structured, reviewed, and fully complied with using U+.
Work with the SHE (Safety, Health & Environment) team to develop, deliver, and maintain Standard Operating Procedures and Safe Work Method Statements.
Ensure 100% compliance with all company policies and procedures, including those for OH&S and Human Resources, through training and awareness.

Competencies & Experience

Essential Requirements:

A business qualification (degree or diploma) or relevant experience in delivering scaled business.
At least 5 years of experience in a business leadership role with profit and loss accountability.
A proven track record of managing large, remote teams (5+ years of experience).
Demonstrated ability to problem-solve and deliver effective solutions (5+ years of experience).
Strong verbal and written communication skills and the ability to influence and build relationships at all organisational levels.

Required Competencies:

Deliver Results: You set high standards and manage key milestones to exceed performance goals.
Act Commercially: You analyse industry trends, simplify complex issues, and make tough decisions in new situations.
Coach and Develop: You ask effective questions to guide people, recognise potential, and encourage people to take risks as part of their learning.
Display Leadership: You can gain the "hearts and minds" of others to build loyalty to a shared vision and protect your team's reputation.

If you are a strategic thinker with the drive to improve performance, support a positive cultural change, and lead a large team, we encourage you to apply.

Apply

Apply at Rentokil Initial

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size: 10,001+
Company stage: IPO
Headquarters: Crawley, United Kingdom
Founded: 1925

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