Quality Technician - Quality

What you’ll do:

The Quality Technician provides quality support for assigned product lines and manufacturing operations. Assists in maintaining quality systems, conducting inspections and investigations, resolving nonconformance issues, and supporting continuous improvement initiatives. Works with cross-functional teams to improve product quality, customer satisfaction, and operational performance while ensuring compliance with Eaton Quality Management System requirements and applicable industry standards.

Roles & Responsibilities

•    Support warranty and customer complaint investigations by gathering data, reviewing returned products, documenting findings, and assisting with corrective action implementation. 
•    Analyze quality performance metrics including FPY, scrap, rework, customer complaints, and audit results to identify trends and improvement opportunities. 

•    Maintain calibration records and support measurement system compliance activities for assigned areas.
•    Participate in product line quality reviews and cross-functional meetings to communicate quality performance and improvement opportunities. Assist with training team members on quality procedures, inspection requirements, and quality system expectations.
•    Support assigned product lines and manufacturing operations by investigating quality concerns and assisting with implementation of corrective actions.
•    Perform inspections, audits, and quality assessments to verify compliance with product specifications, procedures, and quality standards.
•    Assist in root cause investigations utilizing quality tools such as A3, 8D, Pareto analysis, Fishbone diagrams, and 5-Why methodology. 
•    Process and investigate nonconforming materials, including containment activities, documentation, verification of corrective actions, and communication of quality concerns. 
•    Maintain quality records, procedures, work instructions, inspection plans, and other controlled documentation required by the Quality Management System. 
•    Participate in internal audits and support corrective action activities resulting from audit findings. 
•    Assist manufacturing and support functions in establishing and maintaining quality control methods and inspection techniques.
•    Support implementation of continuous improvement projects focused on reducing defects, improving process capability, and enhancing customer satisfaction.
•    Other duties as assigned

Qualifications:

Basic (Required) Qualifications:

• High School Diploma or GED from an accredited institution.
• Minimum 1 year of quality related experience
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of the facility listed will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

Preferred Qualifications:

• Associate degree in a technical or engineering-related discipline.
• Experience reading engineering drawings, schematics, and specifications.
• Experience performing inspections, testing, or troubleshooting activities.
• Proficiency with Microsoft Office applications.
• Experience working within ISO 9001 or similar quality management systems.
• ASQ Certified Quality Technician (CQT) or equivalent certification.
• Experience using problem-solving tools such as A3, 8D, FMEA, PPAP, or SPC.
• Experience with Minitab, Power BI, or quality data analysis tools.
• Knowledge of manufacturing processes and electrical products.

Additional Information:

•    Production facility environment with Personal Protective Equipment requirements including safety shoes, protective eyewear, and high visibility vest. Closed non-temperature-controlled environment.
•    Ability to lift 35lbs. per person and 70lbs. with a buddy lift; bend, twist, grab, reach, stand, walk, push, pull, use both hands to lift and lower materials, and perform all other essential duties with or without reasonable accommodations.