Sales Associate

Job Duties and Responsibilities

• Provides an exceptional customer experience according to customer service standards. Proactively seeks out customers in order to determine needs and sell items.
• Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary.
• Works as a part of a high-performing team to achieve store’s sales plan. Strives to achieve individual sales goals.
• Shares product assortment and services such as, gift registry and cooking classes with customers. Demonstrates products upon request of a customer or as directed by a manager.
• Consistently follows all Sur La Table policies and standard operating procedures (SOPs).
• Maintains a clean store environment, including restrooms.
• Processes a variety of transactions accurately and efficiently via the POS including, but not limited to, sales, returns, price checks and etc.
• Ensures pricing integrity, MOS products, stocks and replenishes the sales floor using FIF0 and according to visual standards.
• Records time worked, accurately and according to SLT policy.
• Demonstrates exceptional verbal and written communication skills with employees, customers and store management team.
• Protects customers, employees, and company assets. Notifies Manager on Duty of safety risk or threat in the store.
• Additional responsibilities as assigned by Manager on Duty (MOD), General Manager or Store Manager.

Essential Functions

• Ability to communicate verbally and work cooperatively with employees and customers.
• Ability to remain in a stationary position for up to 3 hours at a time.
• Ability to move about the work place selling to customers and retrieving merchandise from storage and/or sales floor.
• Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to demonstrate, retrieve and/or replenish merchandise.
• Ability to work a varied schedule including nights and weekends as business dictates.
• Ability to ascend/descend ladders in order to retrieve and/or move merchandise.
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse in order to accomplish work. 
• Regular and predictable attendance. 
• Ability to lift and/or move merchandise weighing up to 35 lbs. 

Experience and Required Qualifications

• 1 year retail sales experience (preferred).
• Must be at least 16 years old.
• Proficient in POS Systems.

Sur La Table Core Competencies for Everyone

• Focus on the Customer: You inspire and delight your customers.
• Be Genuine: Your communication style is respectful, effective and sincere.
• Make the Right Call: You effectively blend knowledge, experience, wisdom & decisive action.
• Take Ownership: You are committed, responsible and provide solutions.
• Achieve Results: You meet and exceed goals and expectations.

Pay Range

• $15.50 - $16.91 per hour