Mgr-Merchandising Operations

Your Impact

The Mgr-Merchandising Operations owns oversight and execution for work and projects within a key functional area of Digital DIY Category Operations. The manager leads a team of individual contributors that execute the processes and projects that will be focused on driving content strategy and governance. The manager will coordinate with other leaders in Digital and across the enterprise on projects that helps to identify and resolve issues impacting their primary customer. Key functional areas include Vendor/Item Onboarding, Reporting, Operational Services, Vendor Compliance, Product Content, Data Governance and Tech Enablement. Responsibilities may vary based on the area of work.

Work with a Winning Team

On our team, you'll have the chance to shape the future of retail technology while working alongside talented individuals and leaders who share your passion for innovation and excellence. Our CEO is forward-thinking when it comes to tech, and with a technology team led by one of Forbes Top 50 CIOs you can come to work knowing you’ll have the tools, tech, and support needed to advance your skills.

Since we’ve been in business for over 100 years, we’ve built an excellent track record of growth and success. We also know what it takes to create an inclusive culture that supports you. Here you have the freedom to team up and collaborate, explore your every curiosity, and help us shape the future of retail.

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

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What you will do

Build Relationships- Lead cross functional partnerships with Merchants, Digital, Legal, Supplier and other strategic partner teams. This effort influences and drives forward progress with a high degree of acceptance, recognition, trust and adoption of the overall Omni Content Strategy. Leader must have a keen ability to reach a win/win negotiation throughout result across the entire Digital, Merchandising and Supplier enterprise.

Communication- Lead and Drive effective and concise conversations / communication with applicable strategic partners that result in the alignment and adoption of product content item enrichment. Lead the effort to review, adjust, and approve communications in partnership with the Digital DIY Category Operations Communication team. Regularly leads direct communications with each GMM Merchandising team.

Issue Resolution-Handles medium to high complexity item enrichment / product content issues, while driving root cause analysis that results in an end-to-end issue resolution.

Strategy – Leads and drives the overall end to end Omni Content strategy and execution for product content to achieve the targeted Item Experience score for items across each GMM segment.  

People Leadership – Leads a team of analyst(s), Sr Analysts on the day-to-day operational business functions while continuously driving engagement by motivating and enhancing their development.   

Training/Development- Ensures training is completed for direct reports. Ensure all direct reports can attend the applicable training for both personal and business growth opportunities.

Technology development – Collaborate on technology product solutions for business requirement adoption, deployment and resolution.

Reporting - Ability to execute requirements and expectations on KPI reporting by GMM segment. Lead and manage efforts of collaborating / making connections with teams to drive item content enrichment based upon the Item 360 data / reporting. (influence change by driving item enrichment data / reporting).

Analytics - Utilize Lowe’s reporting and analytics ( ITEM 360) to drive execution of product content enrichment across GMM segments. Work with digital analytics tech team and product partners to drive the evolution of item content enrichment across the Lowe’s Content Platform

Process Improvement - Drives end to end process efficiencies and continuous improvement along with root cause analysis. Regularly monitors and tracks process improvement performance.

Technology Requirements- Ability to learn and utilize multiple internal and external systems to diagnose issues, improve processes and report against KPIs.

Project Management- Collaborate cross functionally to define scope, schedule and resources necessary to deliver on project’s objectives.

Global Team Management - Lead international teams / partners on highly collaborate initiatives and projects. Partner with the applicable international leadership to accomplish the desired throughout.

Business Alignment - Focus on relationships with Merchandising, Suppliers, digital partners and other strategic partners to gain alignment on both financial and operational metrics along with processes that influence the Digital DIY Category Operations roadmap. Maintains and refines intake and work assignment tools to ensure business alignment that achieves first time response resolution with efficient end user experience.

Required Qualifications:
• Bachelor's Degree in Business, Accounting, Finance, Economics, or related field
• 5 Years Relevant business experience
• 5 Years General Work Experience
• 3 Years Leadership Experience
• Experience in structuring and writing formal documents, developing and delivering group presentations, project planning, and/or cross functional collaboration
• Understanding of performance measures and financial systems and reporting

Preferred Qualifications:
• Masters Degree in Business or related field
• Experience in Microsoft products (Outlook, PowerPoint, etc.) and relational business software

Benefits

· 401k with up to 4.25% match

· Discounted Employee Stock Purchase Plan (15% discount of strike price)

· Tuition-Free Education

· 10-week Maternity/Parental Leave

· 10% Associate Discount

For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

About Lowe’s
 Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.