Operations Manager - Punch Line Irving

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

WHAT THIS ROLE WILL DO

Financial Performance and Results:

·         Meet or exceed budgetary expectations on all associated line items

·         Cost control on F&B including Liquor

·         Responsible for managing labor cost through proper staffing and schedule management

·         Assist with developing monthly and quarterly specials, events, etc.

·         Complete required paperwork in timely manner

·         Assist with monthly building inventory

Recruitment, training and management of staff:

·         Supervision of hourly staff and supervisors. Conduct annual evaluations and set goals for individuals and outline team action plans. Propose compensation recommendations to department director

·         Hold departmental staff meetings to keep everyone informed of our problems/progress

·         Maintain open door policy with staff

·         Monitor progress of staff & management. Follow up/follow through to support to assist subordinates in reaching goals (continual coaching and guidance)

·         Provide for ongoing training of staff as needed

·         Oversee participation of staff in cross training/re-certification programs

·         Maintain appropriate staffing levels - hiring, terminations, maintain disciplinary documentation per Company standards, ensure complete and thorough training of all staff and management (department director sign off)

·         Maintain positive staff relations (in all areas outlined in Manager evaluation form) Manages, coordinates and aids in execution/facilitation of all on-site training programs, seminars, operational rollouts and further learning & development needs (as per General Manager, HR Manager and Director of Training)

·         Supervises all venue trainers, including all operations floor trainers and MIT trainers

·         Conducts on-site Alcohol Awareness Certification classes as outlined by state, county and federal guidelines for that region

·         Attends at all training seminars, conferences and conference telephone calls as outlined by Director of Learning & Development

·         Attends venue level operations meetings on weekly or regular basis as outlined by  General Manager

·         Completes schedules for hourly staff on weekly basis

Maintain all Standards Set by House of Blues:

·         Service Standards

·         Housekeeping - conduct walk throughs

·         Meet or exceed health and safety requirements

·         Follow all policies and procedures as stated in Handbook and manuals

·         Maintain operational supplies

·         Full compliance in venue, city and state alcohol policies and procedures

·         Ensure Smooth Operations of Department

·         Keep guest feedback log

·         Completes incident reports

·         Staffs coat check area

·         Maintain, coordinate, and maximize labor based on nightly changes in sales/business volume.

·         Ensure environmental standards are adequate (light, sound, room temperature, cleanliness, line of sight, table maintenance, promotional materials, etc.)

·         Perform daily pre-shift and post-shift meetings

·         Provide for liquor pulls and ensure accurate accounting

·         Coordinate and oversee private/special events per event specifications

·         Other duties as assigned

WHAT THIS PERSON WILL BRING

Required:

·          Responsible Alcohol Awareness Training Certification or Equivalent

·         1-3 years high volume experience in fine dining/restaurant/or club operations

·         1-2 years supervisory or operational management experience.

·         Microsoft Word, Excel and PowerPoint knowledge

·         High School Diploma required

Preferred:

·         College Degree in related field

·         Responsible Alcohol Service certification

·         T.I.P.S. Certified or equivalent

Physical Demands/Working Environment:

·         Working environment is fast-paced and has a moderate to loud noise level

·         Ability to lift up to 75 lbs

·         Flexible Schedule (days/nights, weekends)

·         Position requires extended periods of prolonged standing, bending, stooping

·         Ability to wear an earpiece for radio communication

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Live Nation may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.