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Rentokil

Global pest control and hygiene services

Operations Executive

Operations & LogisticsConfirmed live in the last 24 hours
Full-timeTirupati, Andhra Pradesh, IndiaNo salary listed

About the Job

Requirements

  • A minimum Bachelor of Science degree in Chemistry, Zoology, or Agriculture is required.
  • Good interpersonal skills are required.
  • Good analytical and problem-solving skills are required.
  • The ability to communicate effectively is required.
  • Proactive planning and organizing ability is required.
  • Technical knowledge of pests, service processes, chemicals, and equipment is required.
  • Proficiency in computer applications and systems, including Excel, Word, and PowerPoint or equivalent, is required.

Responsibilities

  • Ensure qualified, trained, and certified technicians are available at all times in accordance with Technical Training Guidelines.
  • Coach and train assigned technicians to improve service quality and customer retention in the assigned service area, following Technical Training Guidelines and service standard operating procedures.
  • Ensure recommended preparation materials and service tools are available and in working condition for technicians, as required by service standard operating procedures.
  • Conduct daily 10-minute stand-up meetings and explain safety and special instructions to assigned technicians for jobs based on instructions from the Sales Team or Service Docket.
  • Ensure technicians use SCP devices effectively, troubleshoot SCP issues, and provide refresher training on updates as required.
  • Keep all on-site service documentation in Partner Kit up to date according to contractual requirements and myRentokil requirements for myR customers.
  • Ensure implementation and compliance with service standard operating procedures, SHE golden rules, ATEX, and PINK NOTE by self and assigned technicians.
  • Complete at least 15 customer visits per week, including surprise visits, route rides, TPAs, customer complaints, and pest audits for residential and SA customers, including QSRs.
  • Ensure preparations, products, and materials on the Approved Preparations List are used in accordance with service standard operating procedures.
  • Maintain material stores according to good storage practices and ensure empty containers, used TG/Control boards, pesticide wrappers, and damaged materials are disposed of according to standard operating procedures.
  • Establish and periodically follow an equipment maintenance and repair schedule.
  • When Operations colleagues are on leave or a position is vacant, ensure entries are made in iCABS to achieve the branch's operations KPI.
  • Ensure technicians perform treatments competently within Standard Treatment Time and follow the route plan and timings set by the Service Planner.
  • Approve conveyance amounts for assigned technicians.
  • Promote grooming standards, including uniforms, safety shoes, and personal protective equipment.
  • Conduct PMI Pest Audits in iCABS for QSRs and small branch accounts.
  • Plan and execute one Technician Performance Assessment per assigned technician, with one development program per year.
  • Identify and resolve service delivery issues in coordination with the Branch Manager.
  • Ensure customer complaints are resolved according to the complaint management standard operating procedure and update root causes in iCABS to ensure tickets are closed on time.
  • Analyze customer complaints by CO and service type, improve the skills of identified technicians to reduce CO, and monitor open tickets weekly to ensure closure.
  • Ensure compliance with and closure of audit non-conformities related to service operations, both internal and external.
  • Track and optimize material consumption according to SRF, cost sheets, and SOW, and report deviations to the line manager.
  • Ensure adequate material stocks for pending and new jobs are available in the branch according to the Approved Preparations List and standard operating procedures, and ensure near-expiry materials are used first.
  • Track and monitor material consumption to keep branch consumption within target.
  • Maintain optimum stock levels and raise indents after checking requirements and stock.
  • Monitor and drive service productivity and efficiency.
  • Conduct Pest Management Inspections and pest audits for assigned customers using iCAB and rAuditor.
  • Ensure all technicians submit service leads according to target.
  • Monitor and report input costs at major sites to the line manager against agreed gross margins and discuss action plans to bring costs within limits.
  • Drive service and product leads for the assigned technician group within the service area through on-the-job coaching to increase customer density.
  • Encourage technicians to plan leave in advance to reduce absenteeism.
  • Help resolve technician grievances and industrial relations issues and inform the line manager of them daily.
  • Report deviations that could affect service quality or technician productivity, including overcommitments, recommendations regarding night service, additional visits, and covered-area mismatches.
  • Stay updated on innovations, service standard operating procedures, SHE, and PINK NOTE updates.
  • Meet the key result area of 100% completion of PMI Pest Audits in iCABS for QSRs and small branch accounts.
  • Meet the branch annual operating plan target of 100% for material consumption.
  • Complete Technician Performance Assessments and development plans at 100% of target.
  • Keep call-out complaints below three per technician per month and analyze and retrain technicians with more than three complaints per month.
  • Ensure 100% of technicians are trained and qualified according to Technical Training Guidelines, including L-1 TAT within 30 days and L-2 within nine months of joining.
  • Complete self-learning and development and score above 90% in online assessments.

Desired Qualifications

  • Prior experience in pest management operations or the service industry is desirable.

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size
10,001+
Company stage
IPO
Headquarters
Crawley, United Kingdom
Founded
1925

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