IT Infrastructure Manager - Multiple Teams

IT Infrastructure Manager (AD, DHCP, DNS)

AKA – ALPHA Infrastructure Manager

JOB SUMMARY

The ALPHA Infrastructure Manager leads Infrastructure Services' Tier 0 infrastructure operations for Active Directory, DNS, and DHCP. This role provides operational ownership and technical leadership for the critical infrastructure platforms that support enterprise identity, directory, and core network services. This role is responsible for the availability, resiliency, lifecycle management, security configuration, and operational support of Active Directory, DNS, DHCP, Infoblox, Group Policy, Windows Access Management (WAM), and other designated Tier 0 infrastructure platforms. The team partners with Cyber Security, Identity and Access Management, Infrastructure Services teams, and business stakeholders to ensure foundational infrastructure platforms remain secure, available, resilient, and aligned with enterprise standards. The ALPHA Infrastructure Manager provides leadership for these critical Tier 0 services while driving continuous improvement in platform stability, automation, service maturity, infrastructure reliability, and operational efficiency in support of the broader Southern Company mission.

JOB REQUIREMENTS

• College Degree in Computer Science, Information Technology, Cybersecurity, MIS, related field, or alternate degree with 10+ years of IT experience preferred
• Minimum 7 years of experience supporting enterprise infrastructure platforms, including Active Directory, DNS, DHCP, Infoblox, or related technologies
• Minimum 3 years of leadership experience leading technical teams
• Strong knowledge of Active Directory architecture, administration, replication, Group Policy, DNS, DHCP, and enterprise directory services
• Knowledge of Infoblox DNS, DHCP, and IPAM platforms
• Knowledge of Windows Server administration, virtualization, disaster recovery, and infrastructure operations
• Understanding of Tier 0 infrastructure concepts, privileged access controls, and infrastructure security practices
• Experience with infrastructure monitoring, reporting, automation, and operational support processes
• Experience establishing operational standards, service level expectations, and performance metrics
• Strong leadership, analytical, problem-solving, planning, negotiation, and communication skills
• Demonstrate Our Values: Safety First, Intentional Inclusion, Act With Integrity, and Superior Performance

MAJOR JOB RESPONSIBILITIES

• Hire, develop, reward, and retain a highly qualified and diverse team while fostering a culture of accountability, operational excellence, and continuous improvement
• Establish team goals, priorities, metrics, service level expectations, budgets, and operational objectives aligned with ISAC and Infrastructure Services strategies
• Provide operational leadership for Tier 0 infrastructure platforms, ensuring availability, resiliency, service reliability, and alignment with enterprise standards
• Lead administration, lifecycle management, and operational support of Active Directory, DNS, DHCP, Infoblox, and related Tier 0 infrastructure services
• Provide operational ownership of Server Group Policy Management and Windows Access Management (WAM) services
• Establish and maintain operational standards, procedures, documentation, security configuration baselines, and technical controls supporting Tier 0 infrastructure platforms
• Partner with Cyber Security, Identity and Access Management, and Infrastructure Services teams to support remediation efforts and improve platform reliability, resiliency, and operational effectiveness
• Drive automation, process improvement, and standardization initiatives supporting Active Directory, DNS, DHCP, Infoblox, WAM, and Tier 0 infrastructure operations
• Develop and maintain disaster recovery, backup, recovery, and resiliency capabilities for supported platforms
• Lead platform modernization, lifecycle planning, technology refresh, and capacity planning activities for supported services
• Establish operational reporting, dashboards, and performance metrics supporting platform health, availability, operational effectiveness, and service quality
• Coordinate incident response, problem management, root cause analysis, and service restoration activities for supported platforms
• Communicate operational performance, risks, challenges, opportunities, and strategic initiatives to leadership and key stakeholders
• Establish and maintain effective partnerships with infrastructure teams, Cyber Security, Identity and Access Management, vendors, and industry peers
• Manage departmental budgets, technology investments, vendor relationships, and support contracts while ensuring Tier 0 infrastructure services remain aligned with enterprise operational objectives

This position falls under the company’s Insider Threat Program and will have access to, and control over sensitive data, systems or assets. Enhanced personnel screening, which includes a background review, drug screen and psychological assessment, will be required if you are selected for this position.