School of Coding & AI

Coding and computer science education provider

IT Support

IT Service Desk & End User SupportPosted on Nov 10

Full-timeBirmingham, UK£28k - £32k /yrIn-person

About the Job

Requirements

Previous experience in an IT support role, including first- and second-line support.
Experience setting up and managing laptops and other user hardware at scale.
Experience managing IT stock, asset registers, or equipment allocation.
Good working knowledge of Windows laptops and common business software.
Experience supporting Microsoft 365 and G-Suite, user accounts, and access issues.
Confidence troubleshooting hardware, software, and basic networking issues.
Strong organisational skills with the ability to manage competing priorities.
Clear communication skills and a helpful, service-led approach.

Responsibilities

Set up, configure, and deploy laptops and other IT equipment for new starters and existing staff.
Provide first- and second-line technical support for hardware, software, user access, and general IT issues.
Troubleshoot laptop, printer, connectivity, peripheral, and account-related issues.
Ensure staff and student devices are kept up to date with required software, patches, and security updates.
Manage IT stock, including laptops, chargers, accessories, and other equipment, keeping accurate records of allocation, returns, and availability.
Support user onboarding and offboarding, including device setup, account creation, permissions, and asset recovery.
Maintain IT asset registers and ensure all devices are logged, tracked, and properly assigned.
Escalate more complex issues where needed and work with third-party suppliers or support partners to resolution.
Support the maintenance of Microsoft Office or similar business systems, including password resets, user setup, and access support.
Assist with maintaining basic IT security standards across devices and users.
Help ensure IT support processes are organised, documented, and followed consistently.
Provide responsive, user-friendly support to staff with varying levels of technical confidence.

Desired Qualifications

Experience supporting staff and student or other end-user environments.
Experience with Active Directory, Entra ID, or similar user administration tools.
Knowledge of patch management, software deployment, and endpoint security best practice.
Familiarity with ticketing systems and IT documentation processes.
CompTIA A+, Network+, or similar IT qualification.
A degree, diploma, or relevant technical certification in IT, Computing, or a related field.

IT Support

School of Coding · Birmingham, United Kingdom · Full-time · Posted 2026-10-20

Salary: GBP 28,000–32,000

Workplace: on_site

Department: IT Services

Description

About School of Coding & AI

School of Coding & AI is a growing education provider delivering programmes across Coding, Computer Science, AI, Business and Higher Education. As we continue to grow, reliable IT support is critical keeping staff and students productive, connected and secure.

About the role

We are looking for a hands on and dependable IT Support Officer to take ownership of day to day hardware support across the organisation.

This role will focus heavily on laptop provisioning, hardware setup, software updates, stock control and 1st/2nd line support for staff. You will play a key part in making sure devices are set up properly, issues are resolved quickly, and both staff and students have access to secure, up to date technology.

This is a practical role for someone who enjoys solving problems, staying organised and being the go to person for IT support across the business.

What you'll be doing

As an IT Support Officer, you will:

Set up, configure and deploy laptops and other IT equipment for new starters and existing staff.
Provide 1st and 2nd line technical support for hardware, software, user access and general IT issues.
Troubleshoot laptop, printer, connectivity, peripheral and account related issues.
Ensure staff and student devices are kept up to date with required software, patches and security updates.
Manage IT stock including laptops, chargers, accessories and other equipment, keeping accurate records of allocation, returns and availability.
Support user onboarding and offboarding, including device setup, account creation, permissions and asset recovery.
Maintain IT asset registers and ensure all devices are logged, tracked and properly assigned.
Escalate more complex issues where needed and work with third party suppliers or support partners to resolution.
Support the maintenance of Microsoft Office or similar business systems, including password resets, user setup and access support.
Assis with maintaining basic IT security standards across devices and users.
Help ensure IT support processes are organised, documented and followed consistently.
Provide responsive, user friendly support to staff with varying levels of technical confidence.

Requirements

What we're looking for:

You are practical, organised and comfortable dealing with a high volume of day to day IT issues. You take pride in keeping devices running properly, staying on top of updates and giving users confidence that problems will be dealt with properly.

Essential

Previous experience in an IT support role, including 1st and 2nd line support.
Experience setting up and managing laptops and other user hardware at scale.
Experience managing IT stock, asset registers or equipment allocation.
Good working knowledge of Windows laptops and common business software.
Experience supporting Microsoft 365 and G-Suite, user accounts and access issues.
Confidence troubleshooting hardware, software and basic networking issues.
Strong organisational skills with the ability to manage competing priorities.
Clear communication skills and a helpful, service led approach.

Desirable

Experience supporting both staff and student or end user environments.
Experience with Active Directory, Entra ID or similar user administration tools.
Knowledge of patch management, software deployment and endpoint security best practice.
Familiarity with ticketing systems and IT documentation processes.
CompTIA A+, Network+ or similar IT qualification.
Degree, diploma or relevant technical certification in IT, Computing or a related field.

Why join us

A broad, hands on IT role with real ownership.
Opportunity to shape and improve IT support processes as the organisation grows.
Varied work across hardware, support, software updates and stock management.
Supportive team environment with room to develop.

Benefits

Salary from £28,000 to £32,000 per year, depending on experience.
Generous annual leave entitlement.
Pension Scheme.
Employee Assistance Programme.
Company events.
Retail discounts through Bright Exchage

Apply

Apply at School of Coding

About the Company

School of Coding & AI

Coding and computer science education provider

What they do: They provide coding, computer science, and digital skills training for children, adults, and corporate clients through online courses, in-person centers, after-school clubs, and tutoring, including government-funded programs. How it works: Curricula run on a proprietary e-learning platform and at physical centers, covering coding, AI, cybersecurity, GCSE/A-levels, higher education, and workforce training. How they differ: They partner with over 150 schools and major firms, work with governments across the UK and 11 European countries, run initiatives like the UK’s first AI learning lab, Alternative Education Provision, The Work College, and SOC Communities Foundation. Their goal: to expand access to tech education, build digital skills, and create employment pathways for learners and underserved groups, supported by funding from investors.

Company size: 51-200
Company stage: Early VC
Total funding: $730K
Headquarters: Wolverhampton, United Kingdom
Founded: 2016

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