Coordination Team Senior Support

At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.

We’re looking for a Coordination Team Senior Support colleague to join our Risk & Compliance function.

Reporting to the Coordination Lead, you’ll play an important role in supporting the day-to-day coordination of a high-volume document review process. You’ll help manage information requests, document workflows and quality checks, while providing guidance to junior team members and supporting the Coordination Lead where required.

This would suit someone with a strong operational or administrative background who is highly organised, comfortable working with sensitive information and able to maintain accuracy in a fast-paced environment.

Key Responsibilities

• Manage and triage incoming information requests, identifying duplication, potential scope issues and queries requiring escalation.
• Coordinate the collection, preparation and secure upload of documents using Relativity One and shared document repositories.
• Complete initial document reviews and route items to the appropriate specialist teams in line with defined guidance.
• Support document redaction, conversion and other secure handling activities.
• Carry out quality assurance checks to ensure information is complete, accurate and appropriately recorded.
• Maintain trackers, reconciliations, audit trails and management information, ensuring actions and clarifications are followed through.
• Liaise with stakeholders across the business to resolve queries and keep requests progressing.
• Provide guidance and initial review support to junior team members.
• Identify and escalate issues, exceptions and opportunities to improve processes.
• Provide support and cover for the Coordination Lead when required.

Required Skills and Experience

Essential

• Prior experience in an administrative, operations, document management, records management, or review support role.
• Strong attention to detail and ability to handle high volumes of documents accurately.
• Experience working with secure folders, shared drives, document repositories, or workflow tools.
• Ability to follow defined procedures, escalation criteria, and quality standards consistently.
• Good written and verbal communication skills.
• Strong organisational skills and ability to manage competing priorities.
• Competence in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Ability to handle confidential and sensitive information with discretion.

Desirable

• Experience supporting regulatory, audit, compliance, legal, or risk-related reviews.
• Familiarity with metadata tagging, document coding, or review workflows.
• Exposure to financial services, internal audit, legal operations, or financial crime compliance environments.
• Experience working in a globally coordinated or offshore support model.
• Experience leading junior team members.

Knowledge Requirements

• Understanding of document handling controls, file management, and audit trail requirements.
• Basic understanding of escalation processes and the importance of routing documents to the correct specialist teams.
• Awareness of confidentiality, data protection, and information security obligations.
• Basic appreciation of the roles of Internal Audit, Legal, and 2LOD Global Financial Crime Compliance within a controlled review environment.

Behavioural Competencies

• Accuracy and attention to detail – consistently delivers high-quality work with minimal error.
• Judgement within defined parameters – applies rules and guidance carefully and knows when to escalate.
• Accountability – takes ownership of assigned tasks and follows them through to completion.
• Integrity and confidentiality – handles sensitive information appropriately at all times.
• Collaboration – works effectively with colleagues across functions and geographies.
• Resilience and discipline – able to manage repetitive, high-volume work while maintaining quality.
• Continuous improvement mindset – identifies opportunities to improve process efficiency and control.

Experience Level: Experienced Colleague

What we offer:

We’re dedicated to supporting your wellbeing and helping you thrive, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, and financially plan for the future. Our UK benefits include:

• A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).
• Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work.
• Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days. Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments.
• Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture.
• Health & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

At M&G we strive to have a diverse workforce and an inclusive culture, underpinned by our policies and employee-led networks that offer networking, support and development opportunities for the diverse communities our colleagues represent. We welcome applications from people of all backgrounds – across gender, ethnicity, age, disability, sexual orientation and more – including neurodivergent individuals, career returners and those with military service experience.

M&G is proud to be Level 3: Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions. If you would like to participate in the initiative, you will have the opportunity to indicate this on your application.

We are committed to providing an inclusive recruitment process. All candidates have the opportunity to request reasonable adjustments when applying. If you need any additional support at any stage, please contact us at: [email protected]