Tent Staff

The University of Mississippi — fondly referred to as Ole Miss — stands as a premier public research institution with a proud legacy of academic distinction. We are devoted to nurturing a vibrant, inclusive community where every member — student, faculty, and staff — can achieve their fullest potential.

Join the Ole Miss Family — Build Your Legacy Here!

Department:

Parking and Transportation

Job Summary:

Interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Job Description:

• Provides accurate information to resolve customer inquiries.
• Helps organize customers onto university vehicles.
• Escalates issues to customer service leaders or to central units.
• Redirects customers as best as possible for out-of-scope inquiries.
• Triages questions and concerns; provides detailed information on items escalated to other business units.
• Perform other duties as assigned.

Job Responsibilities:

• Responds to customer inquiries and service requests by phone, email, or chat through the case or client management system.
• Provides accurate information to resolve customer inquiries.
• Escalates issues to customer service leaders or to central units.
• Redirects customers as best as possible for out-of-scope inquiries.
• Triages questions and concerns; provides detailed information on items escalated to other business units.
• Perform other duties as assigned.

Substitution Statement: An equivalent combination of related experience and education may be considered for this role. Substitutions of the required experience or education will be assessed on a 1:1 substitution basis.

Education Qualifications:

High School (Required)

Experience:

Relevant experience | No Experience Required | Not Required

Compensation:

$14.00 - $21.00