Junior Account Manager

Job Description:

Junior Account Manager
Crewe, UK
 

What This Role Is All About

Likewize is the UK market leader in device protection and device lifecycle management. From phones to smart home devices, we care for the tech that powers everyday life.

This is a fantastic opportunity to gain hands-on experience and develop your career in client services and account management, while also being part of a business that values innovation, smarter ways of working, and the responsible use of technology. We are particularly interested in candidates who have a genuine interest in artificial intelligence, automation, data tools, or digital transformation, whether through formal study, online courses, personal projects, or self-directed learning.

Your Key Areas of Focus

• Support Account Managers in the day-to-day management of client accounts, including handling enquiries, maintaining smooth operations, and proactively identifying opportunities to improve how work is delivered, escalating issues where appropriate

• Assist in the preparation of client reports, presentations, and materials, translating business data into clear and relevant outputs for clients

• Track and support the delivery of client projects, ensuring timelines are met and expectations are exceeded

• Support new client onboarding, ensuring all required information is gathered and processes are completed accurately

• Maintain accurate client records and ensure all interactions are captured within the CRM system

• Collaborate with internal teams (including operations, technical support, finance, compliance, and underwriting) to coordinate service delivery and manage key processes

• Monitor client satisfaction and support continuous improvement by identifying opportunities to enhance service, reporting, and communication

• Leverage digital tools, data insights, and emerging technologies (including AI), demonstrating curiosity to challenge existing processes and identify smarter, faster ways of working that improve efficiency and client outcomes

• Contribute to internal projects and presentations, building capability to communicate effectively with clients and senior stakeholders, and supporting the delivery of smaller projects

• Commit to continuous development in account management and client relations, actively exploring how AI, automation, and data-led approaches can enhance ways of working, while adhering to all data protection and information security policies

FCA Conduct Responsibilities

Likewize is authorised by the FCA, which means that we must meet a range of requirements, standards and rules. If we do not all work to meet these standards, the FCA has a range of enforcement powers it can use to protect consumers and act against firms and individuals. Those enforcement powers include imposing financial penalties or prohibiting individuals from carrying out regulated activities.

Individual Conduct Rules:

• You must act with integrity.

• You must act with due skill, care and diligence.

• You must be open and cooperative with the FCA, the PRA and other regulators.

• You must pay due regard to the interests of customers and treat them fairly.

• You must observe proper standards of market conduct.

What We’re Looking For

We are looking for a motivated, detail-oriented and tech-curious Client Desk Support to join our Client Desk team in Crewe. In this role, you will play a key part in supporting Account Managers, helping with client-related tasks, providing administrative support, and maintaining strong client relationships.

Get To Know Us

The world runs on connected devices. At Likewize, we make the experience around them work better. We partner with many of the world’s biggest brands to design and deliver seamless device journeys across protection, repair, upgrade, and renewal. We help our partners unlock growth by putting customer experience at the center of the entire device lifecycle. When tech goes wrong, we make it right. When customers are ready for something new, we make the transition simple. We operate on a global scale but never lose sight of the individual customer. Innovation is part of our DNA. We move fast, challenge the obvious, and look for better answers.

We are driven by Success, Passion, Professionalism, Accountability and Teamwork – and we look for people who share the same values. At Likewize, we Go for Growth. To us, that means passion over complacency, accountability over excuses, teamwork over silos, and professionalism as the standard. This is how we create success. If that fires you up, you’re going to love it here.

To learn more about who we are, visit our website at www.likewize.com.

Where We Work

Our UK Head office is located less than two miles from the centre of Crewe, making it an easy and convenient commute. Crewe train station is just a 20‑minute walk away, and for those who prefer to drive, there’s a large free on-site car park available.

Once you’re here, you’ll also find plenty of added perks. Paying for a gym membership? You can cancel it when you join us, as our Crewe office has a free on-site gym, open seven days a week.

The office itself is a fun and vibrant space, designed to encourage creativity and fresh ideas. It features spacious meeting rooms, fully equipped desks, and dedicated wellness rooms.

All of this makes our Crewe office a comfortable, accessible, and inspiring place to work.

Ensure Fairness & Embrace Differences

Together we are committed to creating a work environment where differences are celebrated and are essential to our success. We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodation during the application or interview process, please let us know — we’re here to help.