Depot Engineer

Job Summary:

JOB DESCRIPTION – DEPOT ENGINEER

Division: Ticketmaster US

Line Manager: VP of Operational Services

Contract Terms: Full Time - ON SITE

THE TEAM

The Enterprise Support Technology Services team is part of the Global Support & Operations organization and is responsible for the deployment, management, and support of hardware and software used across client venues and live events. This includes asset lifecycle management, configuration, and logistics to ensure systems operate reliably in both event and day-to-day environments.

The team partners closely with Technology, Event Operations, and Account teams to support client needs and deliver consistent, high-quality execution. As part of a rapidly evolving live entertainment landscape, the team continuously improves processes, adapts to new technologies, and scales operations to meet growing demand.

THE JOB

The Depot Engineer is responsible for executing day-to-day depot operations, including hardware configuration, logistics, repair, and asset management. This role ensures that all equipment is properly prepared, tracked, and deployed to support live events and client operations.

You will operate as a key contributor within the depot, owning critical workflows across the hardware lifecycle—from receiving and configuration to deployment and return. This role requires strong technical aptitude, attention to detail, and the ability to work independently in a fast-paced, agile, event-driven environment.

The Depot Engineer partners closely with internal teams across Technology, Event Operations, and Account Management to ensure hardware is delivered accurately and on time. You will also play an active role in identifying inefficiencies and improving processes to increase reliability, scalability, and operational efficiency.

In addition to execution, you are expected to anticipate operational needs—proactively identifying risks, planning for upcoming demand, and ensuring the depot is prepared to support future events and deployments.

Success in this role means consistently delivering high-quality execution, resolving technical issues effectively, and contributing to the continuous improvement of depot operations.

WHAT YOU WILL BE DOING

• Configure, stage, test, and deploy hardware for both permanent and temporary installations
• Manage day-to-day shipping and receiving operations, including tracking and coordinating equipment movement
• Maintain accurate inventory and asset tracking across systems, ensuring data integrity and visibility
• Troubleshoot and repair hardware issues across supported devices (POS, networking equipment, peripherals, mobile devices, printers)
• Execute hardware replacement and refurbishment workflows to maintain deployment readiness
• Ensure all equipment meets quality standards and is fully prepared prior to deployment
• Monitor inventory levels and proactively flag risks related to shortages, delays, or upcoming demand
• Partner with internal teams to support event timelines, client needs, and deployment schedules
• Communicate status, issues, and risks clearly to stakeholders
• Follow established operational processes while proactively identifying opportunities for improvement
• Contribute to the development and refinement of workflows related to configuration, logistics, and asset management
• Support vendor interactions related to shipping, repairs, and equipment handling as needed

• Maintain working knowledge of Ticketmaster and company-supported hardware, systems, cyber security requirements and technologies, including emerging platforms and operational tooling across depot and fulfillment workflow.
  

WHAT YOU NEED TO KNOW (TECHNICAL SKILLS)

• 3–6 years of experience in IT support, technical operations, hardware deployment, or logistics environments
• Hands-on experience configuring, troubleshooting, and supporting hardware (POS systems, peripherals, mobile devices, or similar)
• Working knowledge of Windows, macOS, and mobile operating systems
• Basic understanding of networking concepts (wired and wireless, routers, switches, connectivity troubleshooting)
• Experience with inventory, asset management, or ticketing systems
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment
• Strong problem-solving skills with the ability to diagnose issues and drive resolution independently
• Clear communication skills, with the ability to work across technical and non-technical teams
• Comfortable working in a hands-on environment that includes both technical tasks and physical operations (equipment handling, shipping/receiving)
• Ability to anticipate needs, plan ahead, and adapt to changing priorities in an event-driven environment
• Flexibility to support nights, weekends, or holidays based on event schedules
• Valid driver’s license and reliable transportation

PREFERRED QUALIFICATIONS

• Experience in warehouse or depot environments
• Forklift certification or experience operating material handling equipment
• Experience supporting live events or field deployments

YOU (BEHAVIOURAL SKILLS)

• Strong sense of ownership and accountability—follows through on tasks and sees issues through to resolution
• Detail-oriented and highly organized, with the ability to maintain accuracy in fast-paced operational workflows
• Effective communicator who can clearly share status, issues, and risks with both technical and non-technical stakeholders
• Collaborative team player, able to work across functions and support shared goals
• Proactive mindset with the ability to identify problems early and take action
• Adaptable and comfortable working in a dynamic, event-driven environment with shifting priorities
• Ability to take direction, prioritize accordingly, and adjust quickly as operational needs evolve
• Reliable and consistent, especially during high-pressure or time-sensitive situations
• Positive, solutions-oriented approach to challenges

BENEFITS & PERKS

Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork – While we celebrate individual achievements, we know have more success as a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.