Computech

Global IT services, consulting, transformation partner

Technical Support - Level 2

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeGardena, CA, USANo salary listedIn-person

About the Job

Requirements

Demonstrate strong hardware and software troubleshooting capabilities.
Have experience supporting mobile device deployments, primarily iOS, with some Android and Windows Mobile support.
Have experience with mobile devices.
Be willing to work altered or non-standard schedules.
Have good communication skills for interfacing with customers.

Responsibilities

Provide second-level end-user support for computer systems, including software and hardware, and equipment such as printers, plotters, and telecommunications devices.
Troubleshoot problems and repair or replace equipment.
Support on-site conference meetings, including video conferences and web meetings.
Support Gardena research and development engineers and end users with desktop and office office-automation support needs.
Provide daily hands-on support for the data center and information technology department projects.

Job Description

Role Description :

Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)

General Description :

This individual will support all Gardena R&D engineers / end-users with their desktop / office OA support needs as well as provide daily support for Data Center and ITD Project hands-on support.

Requirements/Must Have :

Excellent work ethic and willingness to work on altered/non-standard schedules Strong hardware and software troubleshooting capabilities Good communication skills for interfacing with customers Experience dealing with mobility device deployments and support (primarily with iOS, however some Android/Windows Mobile as well)

Qualifications

Additional Information

Must have experience on Mobile devices

About the Company

Computech

Global IT services, consulting, transformation partner

Computech delivers end-to-end IT services, consulting and business solutions to help organizations innovate, optimize and grow. Its offerings span AI/ML, cybersecurity and risk management, application development and cloud modernization, business intelligence and data strategy, and business process services. The company leverages partnerships with Microsoft, IBM, ServiceNow and DocuSign, and optimizes platforms like Workday and Salesforce to maximize client ROI. Quality is built into its processes with CMMI Level 5 appraisals and compliance with ISO 27001:2013 and PCI DSS, ensuring reliable outcomes. A global delivery footprint spans North America, Europe, the Middle East and Asia, enabling delivery with local expertise and scale. The goal is to help clients transform complex challenges into lasting competitive advantages.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Bethesda, MD
Founded: 1996

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