Senior Principal Consultant - Advanced Customer Support / Managed Services, Products

Sr Principal Consultant—Advanced Customer Support / Managed Services, Oracle | NetSuite – Products

If you’re a senior-level NetSuite consultant with experience in the Consumer Goods, Industrial & Equipment, Food & Beverage or Life Sciences industry, and you want to grow in a fast-paced, client-focused environment, the NetSuite ACS team is the place for you!Join Oracle to build your expertise in AI and cloud technology and help customers maximize the value of NetSuite --- Oracle's leading AI-powered cloud ERP platform.

Job description displayed in the job posting

Are you passionate about helping organizations solve complex business challenges through innovative technology solutions? We are seeking an experienced consulting professional to serve as a trusted advisor to our customers, driving business transformation through deep industry expertise, strong business acumen, and leading-edge technology solutions.

In this role, you will partner with customer stakeholders to understand business objectives, design and implement high-quality solutions, and guide organizations through complex transformation initiatives. You will leverage industry best practices, NetSuite expertise, AI-powered capabilities, and consulting experience to deliver measurable business outcomes while ensuring successful engagement execution.

As a senior member of the consulting organization, you will lead solution design and implementation efforts, provide technical and functional leadership to engagement teams, influence executive-level decision-making, and resolve complex customer challenges. You will also contribute to business development activities by providing subject matter expertise, shaping solution strategies, and identifying opportunities to expand customer value.

Success in this role requires balancing strategic advisory capabilities with hands-on solution leadership to help customers accelerate adoption, optimize operations, and maximize the value of their NetSuite investment.

Preferred Qualifications include:

• 8+ years of overall relevant domain experience in one or more of NetSuite’s core industry markets (e.g. Supply Chain Management, Operations, Manufacturing, Warehouse Distribution, Food & Beverage, Retail, MedTech, R&D/CROs, Pharmaceuticals/BioTech)
• Strong understanding of NetSuite modules including Financials, CRM, Inventory Management, Order Management, eCommerce, WIP/Routing, Demand Planning, Warehouse and fulfillment
• Proven experience in business process consulting, with a track record of analyzing, optimizing, and recommending improvements to enhance organizational performance
• 5+ years external consulting role experience with sustained C-suite interactions
• Experience with defining requirements for complex customizations and integrations
• Proven custom development analysis, design, and testing skills
• Strong communication skills
• Passion for driving Customer satisfaction
• Project and/or team leadership experience
• Finance and/or Accounting professional and/or academic background a plus
• NetSuite ERP Consultant or other relevant product certifications a plus
• Ability to lead and influence cross-functional teams with diverse functional, process, organizational change, and technical expertise
• Ability to synthesize information into a coherent story, strategic vision, and execution roadmap

Career Level - IC3

The Advanced Customer Support / Managed Services team of Oracle NetSuite Professional Services is seeking a Sr Principal Consultant, ideally with Consumer Goods, Industrial & Equipment, Food & Beverage or Life Sciences industry expertise. 

Oracle NetSuite's Advanced Customer Support (ACS) organization provides ongoing functional and technical guidance that helps customers continuously optimize and expand their NetSuite investment. Through our SuiteReview methodology and strategic advisory services, ACS partners with customers to identify opportunities, address business challenges, and maximize long-term value from their ERP platform. With a rapidly growing customer base and strong demand across North America, we are expanding our team of industry-focused consultants.

Responsibilities include: 

• Lead identification, assessment, and prioritization of opportunities to maximize customer value from NetSuite through ACS's SuiteReview methodology, delivering strategic recommendations and roadmaps to address business process, technology, and organizational gaps
• Serve as a trusted advisor to customer leadership, providing strategic guidance, influencing key business and technology decisions, and driving adoption of leading practices
• Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
• Maintain deep product expertise and pursue relevant Oracle and NetSuite certifications
• Integrate AI-driven tools, methodologies, and Oracle AI capabilities into customer solutions and advisory engagements to drive business value
• Collaborate across ACS, Technical Services, Support, POS, eCommerce, OpenAir, and Platform Technical Services teams to deliver integrated customer solutions
• Drive customer success through consistent execution of ACS methodologies, operational processes, and delivery standards
• Minimal travel required