Customer Repair Coordinator

Astronics Advanced Electronic Systems is on the lookout for a Customer Repair Coordinator to join our team based in Redmond, WA. This is a weekend shift position working Thursday - Sunday, 6:30 am - 4:00 pm. 

JOB SUMMARY

The Customer Repair Coordinator is responsible for assisting customers by providing processing orders, answering questions, and resolving customer problems and issues.

ESSENTIAL JOB FUNCTIONS

• Process sales orders for repairs of customer owned property.
• Follow order from receipt to shipment.
• Verify orders for accuracy – billing/shipping information, payment terms, price, ship methods, etc.
• Maintain sales order retention files per accepted practice.
• Work with other departments to resolve semi-routine customer order problems.
• Request updated information from customers.
• Provide quotes to the customer.
• Provide customer routine status updates including repair status, ship date, and AWB/Tracking number.
•  Assist in training of less experienced employees
• Other duties as assigned.

MINIMUM QUALIFICATIONS

Education/Experience:

• High school diploma or equivalent required.
• Demonstrates competency (typically 2-4 years of direct experience in the essential functions of the position).

Competencies:

• Action Oriented: Enjoys working hard; is action oriented and full of energy for the things they see as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
• Coordination: Adjusting actions in relation to others’ actions.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Quality of Work Output: The quality of goods and services produced in terms of errors, waste and rework required to meet standards, not considering other things like timeliness or quantity.
• Time Management: Uses their time effectively and efficiently; values time; concentrates their efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
• Written Communications: Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

Work Environment:

• Manufacturing environment
• Frequent contact with others via Instant Messages, phone, email and/or face-to-face discussions
• Work as part of a team.

EMPLOYMENT ELIGIBILITY REQUIREMENTS

• As a US Department of Defense Contractor, this position may involve access to items subject to U.S. export-control laws. Employment is contingent upon the employee's authorization to access such items under applicable law. The company does not guarantee and is under no obligation to seek such authorization if it would be necessary.
• An offer of employment is contingent on successfully passing a background screening and drug test which includes screening for the use of cannabis.

Base salary range for this position is $21.93 - $29.67 per hour. Mid-point is $25.80. Work 36 hours and get paid for 40.

Several job-related and non-discriminatory factors including but not limited to experience in comparable roles, skill sets, training, education, licensure or certifications, other qualifications, market conditions and business needs influence actual salary offered.

Astronics AES offers a competitive benefits package including:

• Stay Healthy - Health, dental, vision, disability, life insurance, FSA, HSA, as well as voluntary life/AD&D, voluntary critical illness, accident prevention and hospital indemnity.
• Save for the Future - 401K & Employee Stock Purchase Plan.
• Find Balance - Employee Assistance Program, work/life balance culture.
• Time for You - Generous Paid Time Off, starting at 120 hours annually, plus 12 Paid Holidays per year.