Marriott International

Manages and franchises hotels around the world

IT Coordinator

IT Service Desk & End User SupportPosted on Nov 13

Full-timeLucca, Italy€24.6k - €26.1k /yrIn-person

About the Job

Requirements

At least 2 years of related work experience.
A university or college degree or equivalent work experience is preferred.
Ability to perform first- and some second-level technical support and break-fix work on property and above-property systems.
Knowledge of technology equipment, processes, and Marriott proprietary technologies.
Ability to follow Marriott Information Security Manuals and Standard Operating Procedures.
Ability to communicate clearly and professionally, including answering telephones using appropriate etiquette.
Ability to lift, carry, push, pull, and place objects weighing up to 50 pounds and to stand, sit, or walk for extended periods.
Ability to use computers and point-of-sale systems, and to move up and down stairs or ramps.

Responsibilities

Provide first- and some second-level support and break-fix services, including repairs, installations, and maintenance of technology systems across multiple units.
Follow company policies and procedures, and report accidents, injuries, and unsafe work conditions to a manager.
Maintain confidentiality of proprietary information and protect company assets.
Address guests’ service needs and assist other employees.
Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
Develop and maintain positive working relationships and support the team in reaching common goals.
Ensure adherence to quality expectations and standards.
Identify, recommend, develop, and implement ways to increase organizational efficiency, productivity, quality, safety, or cost savings.
Perform other reasonable job duties as requested by supervisors.

POSITION SUMMARY

Contributes general knowledge and skill in technology to provide first- and some second-level support and break-fix (repairs, installations, maintenance of all property & above property-based systems) for multiple units. Works within well-established guidelines to complete routine tasks. Is responsible for performing repairs, installations, and maintenance on all property & above property-based technologies. Has knowledge of technology equipment/processes and Marriott proprietary technologies. Is responsible for following Marriott guidelines in the form of ISMs and SOPs

Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: University or college degree or equivalent work experience.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Pay Range (US/Canada/EMEA): EUR 24.592,26 - 26.057,92 Annual Salary

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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