Full-Time
Onboarding Specialist
Business-to-Business SaaS
Steer
11-50 employees
Autonomous valet parking modules for vehicles
No salary listed
Remote in USA
Remote
 Customer Experience & Support (2) |
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- 2+ years of experience in customer onboarding, customer success, or implementation support in a SaaS or digital tools environment
- Experience managing a client-facing product or tool on behalf of customers, including configuring, launching, or supporting a templated platform, dashboard, or embedded experience
- Strong communication skills
- Customer-first mindset
- Ability to manage multiple onboarding projects at once, with strong organization and follow-through
- Proactive, resourceful, and ownership-driven, with ability to anticipate needs and take initiative
- Experience with key performance indicators such as Time to Live and Time to Onboarding Complete
- Experience with a customer relationship management system such as HubSpot, Salesforce, etc.
- Experience onboarding and training on multiple products or modules
- Manage the end-to-end onboarding of customers for multiple products, including initial outreach, requirements gathering, and setup coordination
- Tailor and configure customer-facing templates based on client inputs and business goals, noting that no custom development is required but small updates and adjustments will be common
- Implement scheduling tools and customer relationship management systems, including integration, configuration, training, and enablement
- Serve as the primary point of contact for customers throughout their onboarding journey, delivering a high-touch experience and responsive support
- Troubleshoot technical issues and coordinate timely updates to live configurations as needed
- Collaborate closely with teammates focused on integrations, scheduling, and CRM setup to create a seamless onboarding experience
- Own the free trial to paid conversion process to ensure customer adoption
- Seek out new knowledge and approaches to problems with a mindset of exploration regarding AutoOps and Steer Products
- Experience with templated content platforms, content management systems, or WYSIWYG editing
- Exposure to scheduling or customer relationship management tools
- Comfort with technical troubleshooting or support escalation workflows
- Experience in high-volume environments with short onboarding cycles
- Experience onboarding low-technology customers
STEER Tech provides an aftermarket autonomous parking solution that adds self-parking capability to existing vehicles. It offers a self-park module with onboard hardware and software to sense, plan paths, and park in parking facilities, serving both consumers and enterprises. The company differentiates itself by delivering installable self-parking hardware that can be added to current cars and integrated with automakers and parking operators, not just direct consumer sales. Its goal is to broaden access to automated valet parking by offering a practical, scalable system with ongoing software updates and feature enhancements.
Company Size
11-50
Company Stage
Seed
Total Funding
$1.1M
Headquarters
Whitehurst, Maryland
Founded
2016
Simplify's Take
What believers are saying
- KINEXON partnership integrates real-time tracking, boosting depot safety since January 2026.
- myQ integration expands consumer self-parking to smart garages from Q1 2020.
- HEVO partnership delivers world's first wireless autonomous charging in August 2025.
What critics are saying
- Continental's OEM AVP captures DFW Airport operators within 12-24 months.
- Bosch and Valeo embedded AVP undercuts aftermarket sales in 2027 models.
- NHTSA Level 4 delays beyond 2028 let Pony.ai dominate US airports.
What makes Steer unique
- Aftermarket self-park module retrofits post-2014 vehicles using AI and sensors.
- Open-sources valet parking APIs for OEM and parking operator interoperability.
- App-controlled autonomy enables self-parking and auto-summon in garages.
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Benefits
Health Insurance
Unlimited Paid Time Off
Health Savings Account/Flexible Spending Account
Parental Leave
401(k) Retirement Plan
Professional Development Budget
Remote Work Options
Growth & Insights and Company News
6 month growth
↓ -5%1 year growth
↓ -5%2 year growth
↑ 0%NEW YORK, Aug. 14, 2025 /PRNewswire/ - HEVO, a leader in wireless EV charging infrastructure, and STEER Tech, the pioneer in high-precision autonomous vehicle technology for fleet depot operations, today announced a landmark partnership to create the world's first fully integrated wireless autonomous charging solution.
STEER Technologies Inc. (“STEER” or the “Company”) (TSXV: STER) (OTCQX: STEEF), an integrated ESG technology platform, is pleased to announce that fur
TORONTO--(BUSINESS WIRE)--Facedrive Inc. (“STEER” or “the Company”) (TSXV: FD) (OTCQX: FDVRF), an integrated ESG technology platform, is pleased to announce its electric vehicle subscription service (“STEER EV”) has added Florida, USA, as a new service area with an operational hub in Tampa. STEER EV’s subscription service is available to the eligible residents of the state as of September, 2022. After successfully securing the financing necessary to facilitate further growth, STEER is actively expanding its geographical footprint throughout the second half of 2022 and growing its EV fleet to support the new regions in operation. From its inception, the STEER EV platform has been focused on challenging the traditional car ownership model and accelerating the general public’s switchover to environmentally friendly transportation through an automobile subscription service. Having transformed the platform into one of the leading providers of subscription-based EV services, the Company feels its turnkey month-to-month model – which includes insurance, maintenance, vehicle swaps and concierge delivery – presents an attractive alternative for customers seeking a time-efficient and hassle-free transportation solution
TORONTO--(BUSINESS WIRE)--Facedrive Inc. (“STEER” or “the Company”) (TSXV: FD) (OTCQX: FDVRF), an integrated ESG technology platform, is pleased to announce its electric vehicle subscription service (“STEER EV”) has added Florida, USA, as a new service area with an operational hub in Tampa. STEER EV’s subscription service is available to the eligible residents of the state as of September, 2022. After successfully securing the financing necessary to facilitate further growth, STEER is actively expanding its geographical footprint throughout the second half of 2022 and growing its EV fleet to support the new regions in operation. From its inception, the STEER EV platform has been focused on challenging the traditional car ownership model and accelerating the general public’s switchover to environmentally friendly transportation through an automobile subscription service. Having transformed the platform into one of the leading providers of subscription-based EV services, the Company feels its turnkey month-to-month model – which includes insurance, maintenance, vehicle swaps and concierge delivery – presents an attractive alternative for customers seeking a time-efficient and hassle-free transportation solution
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