Multi-Line Liability Adjuster

Overview

Multi-Line Liability Adjuster  Location: St. Louis, MO - Hybird after initial 30 days in office for training Schedule: Monday-Friday, 8:00 AM - 4:30 PM Salary Range: $70,000 - $75,000

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

The Multi-Line Liability Claims Representative I is responsible for investigating, evaluating, negotiating, and adjusting multi-line liability claims under established CCMSI claim handling guidelines. This is a claims adjuster position supporting multiple accounts and jurisdictions while delivering quality claim service, maintaining compliance with claim standards, and supporting positive client outcomes.

Responsibilities

• Investigate and adjust multi-line liability claims in accordance with CCMSI claim handling procedures.

• Evaluate coverage, liability, damages, and exposure to support timely claim resolution.

• Review medical, legal, and miscellaneous invoices related to assigned claims.

• Authorize and process claim payments within settlement authority and established guidelines.

• Negotiate settlements with claimants, attorneys, and other stakeholders.

• Monitor litigation activity and assist with defense counsel oversight when applicable.

• Maintain accurate claim documentation, reserves, and required reports.

• Deliver responsive service to clients, claimants, vendors, and internal partners.

Qualifications

Required:

• 5+ years of auto and general liability claims experience or insurance-related experience, or equivalent education.
• Ability to investigate, evaluate, and manage liability claims across multiple jurisdictions.
• Strong verbal and written communication skills.
• Strong organizational skills with the ability to prioritize competing responsibilities.
• Proficiency with Microsoft Office applications.
• Ability to work independently while maintaining compliance with established claim standards.
• Reliable attendance during established business hours.

Nice to Have:

• Associate degree or degree in Risk Management, Insurance, or a related field.
• Experience handling trucking or product liability exposures.
• Experience working with multiple accounts and jurisdictions.
• Multiple adjuster licenses.
• Friendly, professional, and team-oriented communication style.
• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

Work Arrangement: This position is hybrid. Employees are expected to work in the office on Mondays and Wednesdays following completion of the first 30 days of employment. During the initial onboarding and training period, additional in-office attendance may be required.  How We Measure Success

• Quality and accuracy of claim investigation and documentation.
• Timely resolution of assigned claims within established standards.
• Compliance with CCMSI claim handling procedures and service commitments.
• Effective communication with clients, claimants, attorneys, and internal partners.
• Appropriate claim reserving, payment accuracy, and file management.
• Contribution to positive client service outcomes and team performance.

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.  CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.  Visa Sponsorship: CCMSI does not provide visa sponsorship for this position. ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you. #CCMSICareers #EmployeeOwned #GreatPlaceToWorkCertified #ESOP #TPA #InsuranceCareers #ClaimsCareers #LiabilityClaims #ClaimsAdjuster  #LI-Hybrid